This depends on your subscription. You can choose a term of at least; 3 months, 1 or 6 years.
Good to know
It's an ongoing subscription. If the minimum contract term has passed, the cancellation period is 1 month.
Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Discover the conditions.
Yes. The amount of the deposit differs per product type. For large products you pay €37.50 deposit, for small products like vacuums and kitchen machines you pay €20 deposit. Before we deliver the appliance, you have to pay the deposit. You are prompted to do so when taking out the subscription via iDeal or credit card.
You will of course receive the deposit back when the subscription ends and after the product is collected from you in good condition (clean and working).
Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you have paid.
Do you have a question or comment? Please contact us.
After the term of your BlueMovement subscription expires, the cancellation period is 1 month. The contract ends when the product is collected from your home. Our logistics partner will schedule an appointment for this. This will take several days, please keep this in mind.
Has your contract period not expired yet? Then you might have to pay a Cancel- and/or Return refund.
Yes. To limit our financial risk, we have a policy that includes a credit test. The test is performed by external trade information agency Focum.
Yes, we deliver and install appliances.
Due to the stricter government guidelines regarding corona, we've adjusted our approach slightly. We need your help to install the appliance safely and correctly.
We only install if:
Thanks for your cooperation!
Sure thing! You don't need to move or disconnect it. We'll take care of that. Just make sure that the old appliance is completely intact. We do not take any loose parts with us. But we will take all packaging of your new appliance back for recycling. Easy does it.
Note: if you have chosen a washer-dryercombo, we will only take your old washing machine or dryer. Not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we do collect one old appliance.
This only applies to large products that we install for you. We send small appliances like vacuums via parcel post. We will not separately collect your old smaller appliance. You can take your old appliance to the recycling centre, like Wecycle. Check this page in Dutch where you can go.
Now that's unfortunate! We keep our fingers crossed that you will be better soon. But no, we will not come by if you're in quarantine. Of course, we want to help you but we want to also want to limit the spread and protect others. We hope to hear from you on 088 - 424 45 67 or via info@bluemovement.com once you are better! Then we can reschedule our appointment as soon as possible.
No. We will call you within 2 days after you've taken out a subscription to schedule a delivery appointment.
Of course. Hygiene is always important to us, but especially now, it is our highest priority. For example, our delivery people disinfect their hands, keep 1.5 meters distance and avoid physical contact. They also sign the consignment note themselves, after approval from you, and write down your first and last name in block letters.
Obviously, we follow the guidelines of the RIVM.
Absolutely. You don't have to worry that the washer, dryer or fridge you like is no longer available.
Better safe than sorry! You can ask us anything. We can be reached in various ways. Choose your preferred way:
Absolutely! If you take out a minimum of two subscriptions at the same time, you will receive a 50% discount on the first 3 months. This makes your household more sustainable and more beneficial.
Good to know
This discount promotion only applies to:
Yes, that's possible. Log in with your MyBlueMovement account, add a 2nd or 3rd subscription and the discount will be deducted automatically.
Good to know
This discount promotion only applies to:
Great news that you want to invite a friend to also take out a BlueMovement subscription! And smart, because you both get a month for free. Login to your MyBlueMovement account, click on 'Discount' on the left. Here you can discover more on how it works and get the personalised code to share with friends and family.
Good to know beforehand:
Very simple. The name actually says it all:
If you are not 100% satisfied within 30 days after receiving the appliance, you can cancel the subscription free of charge. It's that simple. The only condition is that the appliance is still in excellent condition.
If this is not the case, you have to pay a Cancel - or Return refund.
This is possible here on our website. Go to the subscriptions section, choose your subscription and then click '' choose subscription ''. Taking out the subscription can be arranged in 5 simple steps. In the how it works section we explain it further.
Yes, anyone with the age of 18 years or older can take out a subscription with us.
No. Our subscription model is a form of operational lease and not a financial lease. This means that we remain the owner of the household appliance that is in your home. You are the user. With this subscription form, you will not receive a BKR registration.
Yes. To limit our financial risk, we have a policy that includes a credit test. The test is performed by external trade information agency Focum.
That's possible. Of course, we are very happy if you take one or more of our subscriptions! Unfortunately, some people take advantage of our service. Safety is extremely important to us. That is why we check new registrations and carry out additional security checks if we deem this necessary. We work together with debt collection agencies and the police on this. This way we ensure that everyone can enjoy our subscriptions and service completely carefree and safely.
Yes. The amount of the deposit differs per product type. For large products you pay €37.50 deposit, for small products like vacuums and kitchen machines you pay €20 deposit. Before we deliver the appliance, you have to pay the deposit. You are prompted to do so when taking out the subscription via iDeal or credit card.
You will of course receive the deposit back when the subscription ends and after the product is collected from you in good condition (clean and working).
Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you have paid.
How unfortunate! This may be related to our acceptance policy. An external credit check is performed, and based on the acceptance policy, it can be decided to not accept someone.
Do you want to view the result of the credit check or object? Contact Focum, the company that conducts the credit check.
Focum
Attn department access requests
Box 60214
1320 AG Almere
Telephone number: 088 - 730 65 55
E-mail address: inzage@focum.nl
We have no access to the result of the credit check.
Focum, an external trade information agency, carries out the credit check. An important part of the credit information that Focum processes concerns personal data. The General Data Protection Regulation (GDPR) applies to this and Focum works strictly with the provisions of the General Data Protection Regulation (GDPR). Focum has reported all its processing operations to the Personal Data Authority. In addition, Focum is a member of the Dutch Association of Trade Information Agencies (NVH) and works according to the NVH code of conduct.
Various data are used to determine the payment risk. Consider, for example, information from collection agencies, information about debt rescheduling, or your own information. The information can relate to a person, but also to an address. The credit check is part of our acceptance policy. If the check has a negative result, we will not allow this person or that specific address to take one of our subscriptions.
Yes, that's possible. Depending on when you cancel, we may or may not charge you:
That depends on the length of your subscription and the condition of the appliance; refurbished or new. Check the subscriptions to see the most up-to-date subscription costs. All mentioned prices include VAT.
You can pay the deposit directly when taking out the subscription via iDeal or credit card.
You pay the monthly costs by direct debit or credit card. When you take out your BlueMovement subscription, you authorize BSH Household Appliances B.V. to debit the subscription costs every month by means of a direct debit or credit card from your bank account. When the appliance is delivered later in the month (not on the first of the month), your first charge will be less and can be paid a few days after delivery.
No. Manual payments are automatically reversed. You pay monthly by direct debit. More convenient for you because it's another thing you don't have to think about.
The 1st charge will be debited within 5 days after delivery. After that, the subscription costs are always collected in the first week of each new month. Do you prefer a different moment? Get in touch with our customer heros and arrange a more convenient time for you.
No worries! We will not immediately collect your device. If your payment is unsuccessful, you will receive an email with a payment link that is valid for 7 days. Not paid after 4 days? Then we will send you a reminder. Not paid after 7 days? Then the invoice is automatically sent to the collection agency at the end of the month. You will receive a new secure payment link from then. Unfortunately, it is not possible to send a new link from BlueMovement directly once it has expired.
That's nice! Contract takeover is only possible if you continue to live at the address of the current BlueMovement subscriber. You can arrange the transfer with the current contractholder in 3 simple steps:
We ensure that the subscription is in your name, the subscription fees remain the same and the deposit is refunded to the previous contractholder.
Sad to see you leave! But we're happy to read that you want to transfer your contract. Transferring the contract is only possible if the new subscriber continues to live at the address for which you have taken out the subscription. You can arrange the process together in 3 simple steps:
We ensure that the subscription is transferred, the subscription fees remain the same and the deposit is refunded to you as the previous contractholder.
After the term of your BlueMovement subscription expires, the cancellation period is 1 month. The contract ends when the product is collected from your home. Our logistics partner will schedule an appointment for this. This will take several days, please keep this in mind.
Has your contract period not expired yet? Then you might have to pay a Cancel- and/or Return refund.
You can easily cancel your subscription via your MyBlueMovement account. Click on the ''cancel subscription'' button and then confirm that you want to terminate the agreement with BlueMovement.
Unable to login? Please contact us here.
That differs per cancellation. The cancellation term is one month, and you pay until we've processed your cancellation. This depends on when we get the appliance back. Usually this means that you pay up until the full last month of use.
Yes, that's possible. Then keep in mind you have to pay a Cancel- and/or Return Fee.
If you have two subscriptions, it's no problem to cancel one of the two subscriptions. The standard conditions to cancellations apply. You can cancel the undesired subscription via MyBlueMovement.
A cancellation fee is an amount that you have to pay when you cancel the subscription before the end date of the contract period.
This is how it works
For a subscription of 3 months and 1 year, you will pay the full remaining amount of the subscription fee when you cancel after the first 30 days. For example; you have a 3-month subscription and you cancel after 2 months. Then you pay for the remaining month in full.
For 6-year subscriptions, you pay a cancellation fee of 50% of the subscription costs over the remaining months of your subscription term. This does not apply when you cancel within the first 30 days.
Questions? Please contact us.
This depends on your subscription and when you decide to cancel. Depending on this you pay a Cancel- and/or Return refund.
A return refund is an amount that you pay when you return the product that you use from us. The amount is equal to the paid deposit. We use this money to collect and refurbish your product.
When do you pay the return fee?
Questions about this? Please contact us.
You have the right to withdraw from the contract within 14 days without reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the appliance of the concluded subscription.
To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you wish to cancel the contract. You can use the Model withdrawal form, but you are not obliged to do so. To meet the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation If you cancel the agreement, you will receive all payments made up to that time back without delay and in any case no later than 14 days after we have been informed of your decision that you wish to cancel the agreement. We will pay you back with the same payment method with which you made the original transaction, unless you have agreed to another payment method; in any case, no costs will be charged for the refund. We may withhold the refund until we have received the appliances back or you have provided proof that you have returned the appliances, whichever comes first. You must return or hand over the appliances to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to cancel the contract. You are on time if you return the appliances before the period of 14 days has expired. The direct costs of returning the appliances are yours. If we have to pick up the appliance from you again, we will charge a return fee of €75. You are liable for the depreciation of the appliances resulting from the use of the appliances, which goes beyond what is necessary to determine the nature, characteristics and operation of the appliances. You are also obliged to pay any subscription costs until the moment of termination.
Return address BSH Huishoudapparaten B.V. Taurusavenue 36 2132 LS Hoofddorp
Do you prefer to outsource your move? BlueMovement has a free moving service for everyone with a subscription plan that continues until at least 6 months after the move. Not the case? Then we can still help you move, the costs for this is €135.
Arrange your move with our move planner. (p.s. you have to log in to your MyBlueMovement environment)
Most BlueMovement subscribers move the appliance themselves to their new address. Do you want to move your BlueMovement appliance yourself? Then follow these steps:
Please note: the mover is responsible for any damage during the move. So follow the instructions carefully!
This is not a problem. Most BlueMovement customers move their appliance themselves. Please read the operating instructions for the device carefully! BlueMovement can also move the appliance for you. A once per year-move is free and included in your subscription, but only if the subscription continues for 6 months after the move. Adjust the relocation by BlueMovement here, or notify us of your change of address via the contact.
This depends on your subscription. You can choose a term of at least; 3 months, 1 or 6 years.
Good to know
It's an ongoing subscription. If the minimum contract term has passed, the cancellation period is 1 month.
Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Discover the conditions.
Do you have a question or comment? Please contact us.
Do you have a question or comment? Please contact us.
Do you have a question or comment? Please contact us.
It's up to you to decide whether to extend it. When the minimum term of your subscription is over, the cancellation period is 1 month. You cancel via MyBlueMovement. Please note that the subscription does not end until the appliance has been collected by our supplier.
Good to know:
Do you want to cancel your subscription before the minimum contract term is over? Sure! Check the conditions.
Do you have a question or comment? Please contact us. We are here for you!
It is not allowed to use an appliance commercially and / or for business purposes. The appliance may only be used in a (your) domestic environment. The appliance may not be rented out, nor may it be used in, for example, a shop or catering establishment. There are exceptions for landlords who are looking for sustainable household appliances, please contact us at our customer service on 088 424 4567 or via the contact form. We also assume that you take good care of the appliances with the BlueMovement subscription, that you follow the instructions and manual and that you use the appliance for what it is intended.
The full explanation of the general terms and conditions can be found here.
Because you get more than just a household appliance. If you buy a washer, refrigerator or dryer, you pay have to pay a large sum in one go and you are the owner. This means, among other things, that you have to arrange maintenance and repairs yourself. Through our subscriptions, we can also offer you some ease, because we can fix it for you.
What are the benefits of a subscription with BlueMovement?
In other words, you always have a working Bosch-quality appliance.
Good for the planet, good for your wallet and good for the peace of mind.
Click here or on the person-icon on the top right next to the shopping cart. Then you can fill in your email address and password, the same with which you previously registered. Finally, click login.
Choose a new password. Go to MyBlueMovement and click on “Forgot password?’ on the bottom right. Fill in your email address with which you previously registered. We will send a recovery link to this email address. You can reset your password with this link.
No. You lease the appliance from us. This means that we remain the owner. You benefit from this because we, as owners, ensure that you always have a working appliance.
No, the products is always ours. You use it for as long as your subscriptions runs, and once it ends we come and collect the appliance.
This depends on the size of the product.
A delivery appointment is made for all major products that are installed by us. Of course, when it suits you best! Our logistics partner Vonk will contact you within 1-2 working days to schedule an appointment.
For all small products, like a vacuum, that are shipped via PostNL parcel post, you can expect these to arrive within 2-5 working days after ordering. You will receive a track & trace email as soon as the product has been shipped. The delivery person puts the package at the door and waits for you to to come to the door and accept the delivery. However, no physical contact will be made, a 100% corona proof delivery! Not home? No problem. Check what to do.
Yes, especially when we come to deliver large appliances such as washers and refrigerators. You accept the product yourself and also sign for it. Make sure to have your ID with you, because you need to show it to our delivery person.
You do not necessarily have to be home for small products, such as kitchen machines and vacuums, because we send those by parcel post. If you are not home, it will be delivered to a pick-up point near you. Note: only you can pick up the package. Bring your identification, this will be requested.
Yes, but not that many though! If we need to climb the stairs, we will deliver up to 4th floor. If you live on a higher floor, you have to take it up further by yourself if there's no elevator in your building. If you live on the Wadden Islands, we will not be able to deliver your product within 3 working days.
This only applies to large products that we install for you. We send small products such as vacuums via parcel post.
Yes, a first-time delivery is free of charge. This also applies to the second time, if you accidentally forget about the first delivery appointment or just missed us. However, if you're unable to open the door for us at the second delivery attempt and we need to reschedule for a third time, we'll charge €70 for our third delivery.
This only applies to large products that we install for you. We send small products such as vacuums via parcel post. This is always free.
As long as your subscription runs, you always have a working product. We take care of that. So there are no unexpected costs such as transportation costs, material costs or hourly wages.
If the product can not be fixed, we will exchange it for a new one. Obviously, the defect should not be caused by incorrect use of the product. We strongly recommend to always read the instructions carefully.
Yes! Due to the stricter government guidelines regarding corona, we have adjusted our approach slightly. We need your help to install the appliance safely and correctly.
We only install if:
Thanks for your cooperation!
This only applies to large products that we install for you. We send small products such as vacuums via parcel post. The delivery person puts the parcel at the door and waits for you to open the door, without any physical contact: 100% corona proof!
We connect large electrical appliances such as washing machines and dryers to a grounded electrical socket near the placement of the appliance. If there's none available but you do have a pull switch? We use that too to connect washers, dryiers, washer-dryers and dishwasher. We create an electrical outlet from the pull switch. Quite a technical thing, but it's important that a pull switch is near when we come for installation. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
In addition, our products require other connections to be able to install it successfully. If you don't have the correct connection at home, then we can't install the appliance for you. So please check whether you already have the correct connection at home.
Check what you need for:
You may be able to solve the defect yourself by reading the manual and see if the defect can easily be solved yourself. No luck?
We are here for you. Contact us on 088 424 4567 or via the contact form.
First of all, we try to solve the defect together with you (remotely). This doesn't work? Then we'll try to come by within 3 working days and repair your appliance. If this is not a user error, the costs are of course for us. If the appliance can no longer be repaired, we will replace the appliance for a new one and possibly refund a pro rata part of the monthly amount.
First step is to read the instruction manual. You might find the solution there. Still stuck? Please contact us! We are here for you.
Sure thing! You don't need to move or disconnect it. We'll take care of that. Just make sure that the old appliance is completely intact. We do not take any loose parts with us. But we will take all packaging of your new appliance back for recycling. Easy does it.
Note: if you have chosen a washer-dryercombo, we will only take your old washing machine or dryer. Not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we do collect one old appliance.
This only applies to large products that we install for you. We send small appliances like vacuums via parcel post. We will not separately collect your old smaller appliance. You can take your old appliance to the recycling centre, like Wecycle. Check this page in Dutch where you can go.
Of course! We've partnered up with Wecycle and as a Wecycle Premium Pick-up Partner, we gladly collect all your small electric products when we come to deliver our appliance.
What do we collect?
All appliances with a cord or that run on batteries. For example:
What do I need to do ?
Keep in mind: We only collect smaller products when we come to your home to install larger appliances. Smaller appliances, like vacuums, are sent by parcel post. We suggest you then take small electric products to the recycling point or to a Wecycle recycle bin. Check this page (in Dutch) to see where you can find the nearest recycle point and what appliances they accept.
Why this collab with Wecycle?
Just like Wecycle, we are big supporters of smart reuse and recycling. Less waste, more nature, more clean air. And the more people who contribute to this, the bigger the impact we can make together. That's why we want to make it as easy as possible. You happy. Planet happy!
We give it a second life. After we've collected the old BlueMovement appliance from you, we will bring it to our partner Coolrec. They carry out the recycling process.
Do you have a problem or just a question? We are here for you. Our customer experts are available from Monday to Saturday from 9 am to 5 pm via telephone number: 088 424 4567. You can also contact us via the contact form we will respond within 1 working day.
If the defect and / or the repair is not a due to wrongful use, we will cover all repair costs. So, you're always guaranteed of a working appliance for the duration of your subscription. In the event of a wrongful use, we will assess the costs on a case-by-case basis and whether we have to pass them on to you.
During your subscription, you have 100% warranty and service. You don't have to worry about expiring warranty, transport- and material costs. Of course, this does not apply if you are not careful with our appliances or when you don't use the appliance according to its manual. Before our Bosch technician comes over, we will always first check whether it can be solved remotely (and with your help).
Oh no! Please contact us. Then we can look into a suitable solution together. Tip: Always read the instructions carefully before use.
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a response from us within 14 days of receiving your complaint.
What happens, when you don't agree with the solution provided or if we cannot reach an agreement together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (https://www.sgc.nl/).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Our new appliances have never been used before, whereas our refurbished appliances have. Nonetheless, refurbished is not the same as second-hand. Discover the differences and what suits you best.
Refurbished vs. second-hand
What’s correct is that refurbished appliances and second-hands are not brand-new. But that’s actually the only similarity. Our refurbished appliances have been checked by Bosch experts, cleaned and fixed where needed before they are available to order. We don’t offer second-hand appliances, which usually go directly from seller to buyer without having an expert who checks the appliance first. This makes the condition of a refurbished appliance always much better than that of a second-hand one. You can get an as good as new appliance, but for a more appealing price tag. Furthermore, we always make sure that you have a functioning appliance. Repairs or even replacements are taken care of by us. These are advantages that you don’t get when buying a second-hand appliance.
Refurbished vs. new
Because our refurbished appliances have been completely checked, the condition is as good as new, just like that of our new appliances. A refurbished appliance can have a scratch here or there, but this won’t affect the efficiency of the appliance. Furthermore, refurbished is better for the environment than a new appliance, because the life-cycle of the appliance is extended. This means that fewer new appliances have to be manufactured, which is good for the planet - this saves resources and produces less waste.
In short
Prefer not to pay a premium price and a scratch doesn’t bother you? This makes refurbished perfect for you. Or would you rather use brand-new appliances and the price is not that important? Go for new. We hope that we’ve created some clarity about the differences. Still a bit unclear to you? Don’t worry. Just get in touch and let us help you out.
Yes, because our Bosch professionals check the quality and sustainability of each to-refurbish product.
Good to know
When you go for refurbished, you go for extra sustainable. Refurbished means that you make smart use of existing products and ensure that there's less waste. Because a refurbished product isn't brand-new and the regulations for the new energy label have been adapted, only new products get an energy label.
So, how you can be sure that you get an energy-saving refurbished product from us? Because the refurbished product is only sent to you when our professionals left a green check on all checkpoints.
Our refurbished appliances have been thoroughly checked and cleaned by Bosch professionals. Broken parts have been replaced and the appliance is ready for a second life.
Good to know:
The refurbished appliance you get may look different from the appliance you see in the photos on our website. Even if the appearance may vary, the specifications and functions correspond to the product description.
In short; with a refurbished appliance you get high quality at an attractive price.
The type number of your appliance can be found in your own BlueMovement account and on the type plate of the appliance.
That's no problem. You can always contact us for a digital manual. Ask our customer service by phone 088 424 4567 or via the contact form.
Yes. All products are from Bosch. This way you can be sure that you get top-notch quality.
That's right, from March 1st 2021, washing machines, washer-dryers, dishwashers, refrigerators (fridge-freezer combinations) and freezers have a new energy label.
Because new ways are being used to measure power consumption, this new label will help more in making a sustainable choice than the current label does.
The new energy label will already be placed on the products before this date.
Main general changes:
View the most important changes per product:
We connect fridges to a a grounded electrical outlet near the appliance. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction. Ordered our premium fridge? Then you need a dongle to connect the fridge with the Home Connect app on your smartphone. The dongle is not included and needs to be purchased seperately. Don't want to connect the fridge to the Home Connect app, than you don't need a dongle. Your fridge will run smoothly either way.
All appliances from BlueMovement are transported by our logistics partner. Because they have many deliveries every day, it can happen that the refrigerator is in the truck for quite a while before it's delivered to you. Transporting the unit may cause the coolant in the refrigerator to shake from side to side.
It is important that this liquid is completely calm again before connecting the refrigerator. Wait at least 1 hour before connecting and plugging in the refrigerator.
If you want to cancel the subscription, you must return the refrigerator clean and empty. This is both hygienic and necessary for our logistics partner who returns the appliance to the refurbishment center.
At the moment we only have subscriptions for freestanding fridges. Freestanding fridges are not installed to be fitted in a kitchen cupboard. Don't worry about the looks, because these refrigerators have beautiful, sleek sides. For a freestanding refrigerator you need at least at least 60 cm of free space around it.
Absolutely! All our fridges are fridge-freezer combinations. You cool at the top, freeze at the bottom. Giving you a cool and clear overview!
No worries! Please contact us. We can schedule an appointment with a technician for you.
The most important change to the new energy label for refrigerators is:
The new label looks like this:
Explanation per part:
We connect freezers to a grounded electrical outlet near the appliance. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
The most important change to the new energy label for freezers is:
The new label looks like this:
Explanation per part:
Yes. We thought of everything. You can let us know during the ordering process if you need this additional part. We love making your life easier.
We connect washing machines to a pull switch. We create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
It is useful to upkeep the appliance regularly. For example, by cleaning the filters. This will make your washing machine function optimally and will make sure that your clothes remain beautiful. Another tip is to run the washing machine without a load of laundry at the highest temperature once a month.
The most important changes to the new energy label for washers are:
The new label looks like this:
Explanation per part:
*The numbers are about a quarter, half and fully loaded washing machines.
Yes. We thought of everything. You can let us know during the ordering process if you need this additional part. We love making your life easier.
A water drain or a condensation tray. Do you have a water outlet? Then it is important that there is also a hose that connects the dryer to the water outlet. Is the water discharged through a condensation tray? Then you don't need a hose. Remember to empty the condensation tray after every drying session. This way you prevent the container from overflowing. In addition, you must also have an grounded electrical outlet.
Good to know:
We connect dryers to a pull switch. We use it to create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
Take good care of your appliance. For example, by cleaning the fluff filters. This allows your dryer to function optimally and your clothes will stay beautiful.
A water connection (water supply / water outlet) with hose and an grounded electrical outlet. Make sure the hose is long enough. If the hose is not long enough to connect the washer dryer to the water connection, you will need an extension set. Check it before installation. Do you need an extension set? We will arrange it for you. Please indicate it during the order in "step 1 Details", you can use the box "Note (s) for the delivery person".
Good to know:
We connect washer dryer combinations to a pull switch. We create an electrical outler. Quite technical, but it that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
If your clothes are not that dirty, you can wash and dry them within an hour with the Wash & dry 60 program. This program is suitable for lightly soiled clothes made from a fabric that can be washed at a high temperature, like cotton or linen. For dirtier clothes, check the washer dryer combination instructions for optimal washing and drying time.
With our washer-dryer combinations you can wash and dry a maximum of 6 kg in one go. Note: if you use the Wash & dry 60 program, you can wash and dry a maximum of 1 kg at a time.
A maximum of 10 kg per wash.
A maximum of 1 kg per wash and dry.
This depends entirely on your living situation. Do you have limited space? Then a washer dryer combination is the perfect solution, because you have 2 products in 1. The quality of either appliance is high because all our washers, dryers and washer dryer combinations are from Bosch.
No, unfortunately that's not possible. We will only take one appliance, not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we collect one old appliance.
The most important changes to the new energy label for washer dryer combinations are:
The parts that are only about washing on this label are the same as on the new energy label for washing machines.
The new label looks like this:
Explanation per part:
*The numbers for washing only concern a quarter, a half and a full load. For washing and drying, this concerns a half and a full load.
Good to know:
We connect dishwashers to a pull switch. We create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
The most important changes to the new energy label for dishwashers are:
The new label looks like this:
Explanation per part:
No, there's no need for that as our vacuum cleaners have a dust container that collects the dirt. You have to empty it every now and then. Good for the planet and this also saves you money!
Yes, there's a €20 deposit.
We cannot predict that with 100% certainty. We ship the vacuum cleaners every Wednesday and Friday, you can expect that delivery will take about 2-5 working days via parcel post.
Yes. If you send the vacuum cleaner back to us for repair or because your subscription ends, we would like to receive this in the original box in which you received the vacuum.
No worries! Just send an email to support@bluemovement.com. We can see if we can send the part to you.
Ah, that's annoying, but don't worry. Just send an email to support@bluemovement.com and explain the situation. We will then send you a return label by e-mail. Stick this on the original box of the appliance, send it to us and we will fix it!
Send an email to support@bluemovement.com and indicate that you want to return the vacuum cleaner. We will then send you a return label by e-mail. Stick this on the original box and send the box back to us.
Yes, there's a €20 deposit.
We cannot say that with 100% certainty. We ship the kitchen machines every Wednesday and Friday, so expect about 2-5 working days delivery time via parcel post.
Yes. If you send the kitchen machine back to us for repair or because your subscription ends, we would like to receive it back in the original box.
No worries! Just send an email to support@bluemovement.com. Then we can look if we can send the part to you.
Ah, how annoying, but don't worry. Just send an email to support@bluemovement.com and explain the situation. We will then send you a return label by e-mail. Stick this on the original box of the product, send it back to us and we will fix it for you!
Send an email to support@bluemovement.com and indicate that you want to return the kitchen machine. We will then send you a return label by e-mail. Stick this on the original box and send it back to us.
No, soil is not necessary. The smart SmartGrow system automatically enables optimal growing conditions.
Because you may want something different from time to time. You can store 6 capsules at the same time in SmartGrow. Once an herb is fully grown, you can still enjoy it. There's no need to replace it, but you might want to try something different. A great way to discover your favourites!
Yes, of course!
This is how you do it:
You can place your SmartGrow almost anywhere. Because SmartGrow does not need sunlight, you can easily place it in the hallway, bedroom or kitchen.
Tip!
Do not place your SmartGrow in direct sunlight or near the heating or air conditioning. This is not good for the plants because the light cover in SmartGrow automatically provides enough light. If (too much) sunlight or dry/warm air from the heating or air conditioning is added, the plants may dry out.
The energy consumption of SmartGrow is low. This is because the lamps and pump are not constantly on. Your SmartGrow consumes around 60 kWh per year.
You get a Bosch SmartGrow 6 incl. Starter kit with 6 different capsules and 2 height modules. You can grow basil, lemon basil, dill, koriander, flat-leaf parsley and sage with the capsules in the starter kit. Perfect to kickstart your SmartGrow adventure!
After this you will receive a new set of 4 different capsules in sets of 3 every 6 months. So that's 12 herb capsules in total.
The subscription also includes service and any repairs or replacement. Do you have a question about your SmartGrow? We are here for you! Please get in touch via contact.
After the starter kit, you'll receive 4 different herb capsules in sets of 3, every 6 months. So that's a total of 12 herb capsules.
We recommend that you clean all parts after each harvest. The bowl, water and planter are dishwasher safe up to 55 °C. The electrical parts are not, just wipe those off with a damp cloth.
No, tap water is perfectly fine.
No. SmartGrow is made for indoor use only. The device cannot stand changing weather conditions like cold, heat, rain or snow.
This can mean 2 things; either it's time to water the plants or the pump is loose. Check the water level and top up if necessary. Do the lights still blink after following these steps? Please contact with us.
Yes, there's a €20 deposit.
We cannot say that with 100% certainty. We ship the SmartGrows every Wednesday and Friday, so take about 2-5 working days delivery time via parcel post into account. We ship the capsules separately, which you will receive a day before your SmartGrow is delivered or on the same day. We make sure that you can get started quickly!
No worries! Send an email to support@bluemovement.com, we might be able to send the part to you.
Send an email to support@bluemovement.com and indicate that you want to return SmartGrow. We will then send you a return label by e-mail. Stick this on the original box and send it back to us.
We are BlueMovement. A group of dreamers and doers who value comfort and love our planet. BlueMovement is an initiative of BSH Huishoudapparaten B.V., part of Robert Bosch GmbH. Robert Bosch, the founder of Bosch, had a clear goal back in 1886: making the very best household appliances. With honest craftmanship, respect for consumers, employees and the world at its core. This beautiful and timeless manifest by Robert Bosch is in our DNA and shapes BlueMovement. Get to know us a bit better and discover our mission.