Always a functioning appliance
A water connection (water supply / water outlet) with hose and a grounded electrical outlet. Make sure the hose is long enough. If the hose is not long enough to connect the washing machine to the water connection, you will need an extension set. Check it before installation. Do you need an extension set? We can arrange it for you, please indicate it during the order in "step 1 Details", you can use the box "Note (s) for the delivery person".
Good to know:
We connect washing machines to a pull switch. We create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
Yes. We thought of everything. You can let us know during the ordering process if you need this additional part. We love making your life easier.
The most important changes to the new energy label for washers are:
The new label looks like this:
Explanation per part:
*The numbers are about a quarter, half and fully loaded washing machines.
Yes. The amount of the deposit differs per product type. For large products you pay €37.50 deposit, for small products like vacuums and kitchen machines you pay €20 deposit. Before we deliver the appliance, you have to pay the deposit. You are prompted to do so when taking out the subscription via iDeal or credit card.
You will of course receive the deposit back when the subscription ends and after the product is collected from you in good condition (clean and working).
Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you have paid.
Yes, especially when we come to deliver large appliances such as washers and refrigerators. You accept the product yourself and also sign for it. Make sure to have your ID with you, because you need to show it to our delivery person.
You do not necessarily have to be home for small products, such as kitchen machines and vacuums, because we send those by parcel post. If you are not home, it will be delivered to a pick-up point near you. Note: only you can pick up the package. Bring your identification, this will be requested.
Sure thing! Make sure that the old appliance is clean, dry and disconnected. It's also important that the appliance is completely intact. We do not take any loose parts with us. When making the delivery appointment, please let us know beforehand that we can collect your old appliance.
Note: If you have chosen a washer dryer combo, we will only take your old washing machine or dryer with you. Not both appliances. Because we transport multiple products in 1 trip, it is not possible for us to transport 2 separate appliance.
This only applies to large products that we install for you. We send small products like vacuum cleaners via parcel post. We will not separately collect your old appliance. You can take your old appliance to the recycling centre.
As long as your subscription runs, you always have a working product. We take care of that. So there are no unexpected costs such as transportation costs, material costs or hourly wages.
This depends on your subscription. You can choose a term of at least; 3 months, 1 or 6 years.
Good to know
It's an ongoing subscription. If the minimum contract term has passed, the cancellation period is 1 month.
Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice from the customer.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Discover the conditions.
After the term of your BlueMovement subscription expires, the cancellation period is 1 month. The contract ends when the product is collected from your home. Our logistics partner will schedule an appointment for this. This will take several days, please keep this in mind.
It's up to you to decide whether to extend it. When the minimum term of your subscription is over, the cancellation period is 1 month. You cancel via MyBlueMovement. Please note that the subscription does not end until the appliance has been collected by our supplier.
Good to know:
Do you want to cancel your subscription before the minimum contract term is over? Sure! Check the conditions.
Do you have a question or comment? Please contact us. We are here for you!
No, the products is always ours. You use it for as long as your subscriptions runs, and once it ends we come and collect the appliance.