BlueMovement medewerker jonge vrouw met bril

Customer Interaction Intern NL

As our new intern in Customer Interaction, you’ll work closely with our Customer Service and Operations team to ensure an excellent customer experience. You support our customer service team and will also look for opportunities for improvement and optimisation. You like to work in a young, diverse team and are hands-on, practical, and analytical.

BlueMovement is a fast-growing service: a start-up within BSH, offering affordable subscriptions on sustainable household appliances. Our team consists of hard-working, ambitious and dedicated people based in both Germany and the Netherlands. We are always looking for talented people to join our team.

We are now looking for a Customer Interaction Intern located in the Netherlands to add to our team.

Your activities

  • Evaluating the competitor landscape and its best practices to come to recommendations on the service level of BlueMovement.

  • Supporting customer service and the daily operations of BlueMovement and defining improvements and opportunities.

  • Evaluating, analysing and defining successful customer service content and how to make this scalable to various countries.

  • Evaluating, analysing and defining best practices in the use of language and tone of voice.

  • Conducting research into digital tools to further support the current customer service and improve the effectiveness, efficiency, and automation.

You

  • Are customer-oriented, pro-active and can handle stressful situations.

  • Are an independent worker, social by nature and with a positive, flexible work attitude.

  • Are studying on an HBO level, with a preference for management, marketing, or communication.

  • Are excellent in both Dutch and English: verbally and in writing.

We offer

  • A great position with a digital start-up that is the frontrunner in its field.

  • A pleasant work environment in a dynamic and friendly international team.

  • Lots of freedom and responsibility.

  • Room for personal development.

  • An intern fee of €350 ex tax per month on a full-time base.

We look forward to meeting you!

Sounds interesting? Please apply here. If you need more information, before applying, please contact Nouk Eising +31 (88) 424 4645 or Nouk.Eising@bshg.com.