Questions? We have the answer!
Top 5 FAQ’s
What is the term of a subscription?
This depends on your subscription. You can choose a term of at least; 3 months, 1 or 6 years.
Good to know
It's an ongoing subscription. If the minimum contract term has passed, the cancellation period is 1 month.
Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Discover the conditions.
Is a deposit required?
Yes. The amount of the deposit differs per product type. For large products you pay €37.50 deposit, for small products like vacuums and kitchen machines you pay €20 deposit. Before we deliver the appliance, you have to pay the deposit. You are prompted to do so when taking out the subscription via iDeal or credit card.
You will of course receive the deposit back when the subscription ends and after the product is collected from you in good condition (clean and working).
Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you have paid.
What are the conditions of a 3-month subscription?
- The subscription will automatically continue after 3 months. Do you want a subscription for 6 months? Then you choose a 3-month subscription that you can extend to 6.
- You can easily cancel via MyBlueMovement when the minimum term of the subscription has expired.
- After the term of 3 months, the notice period is 1 month. Please note that the subscription does not end until the appliance has been picked up by our supplier.
- Is the term of the subscription not over yet, but you want to cancel the subscription? That's possible, check the conditions.
- Did you take out your subscription before 25-06-2020 and you want to cancel within 2 years? Then you have to pay a return fee of €75. We will deduct this from the deposit you already paid.
- We move the product you use from us once per year free of charge if the subscription continues for 6 months AFTER the move. Find out more about Moving away.
- Your subscription always includes service and any repairs.
Do you have a question or comment? Please contact us.
What is the cancellation period of a subscription?
After the term of your BlueMovement subscription expires, the cancellation period is 1 month. The contract ends when the product is collected from your home. Our logistics partner will schedule an appointment for this. This will take several days, please keep this in mind.
Has your contract period not expired yet? Then you might have to pay a Cancel- and/or Return refund.
Is there an acceptance policy?
Yes. To limit our financial risk, we have a policy that includes a credit test. The test is performed by external trade information agency Focum.
Corona virus
Our customized approach
Do you still deliver and install?
Yes, we deliver and install appliances.
Due to the stricter government guidelines regarding corona, we've adjusted our approach slightly. We need your help to install the appliance safely and correctly.
We only install if:
- Our delivery person has easy access to the room where the appliance should be placed.
- The area where the appliance is installed is clean and tidy.
- You keep a distance of 1.5 meters.
- There are no corona-related symptoms at your home.
- 1 person of your household lets our delivery person in.
- You wait in another room during installation.
- Upon arrival and installation in another room, the other members of your household wait until the delivery person has left.
Thanks for your cooperation!
Will you still take my old appliance?
Sure thing! You don't need to move or disconnect it. We'll take care of that. Just make sure that the old appliance is completely intact. We do not take any loose parts with us. But we will take all packaging of your new appliance back for recycling. Easy does it.
Note: if you have chosen a washer-dryercombo, we will only take your old washing machine or dryer. Not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we do collect one old appliance.
This only applies to large products that we install for you. We send small appliances like vacuums via parcel post. We will not separately collect your old smaller appliance. You can take your old appliance to the recycling centre, like Wecycle. Check this page in Dutch where you can go.
I'm in quarantine. Do you come by for delivery or service?
Now that's unfortunate! We keep our fingers crossed that you will be better soon. But no, we will not come by if you're in quarantine. Of course, we want to help you but we want to also want to limit the spread and protect others. We hope to hear from you on 088 - 424 45 67 or via info@bluemovement.com once you are better! Then we can reschedule our appointment as soon as possible.
Will corona affect the delivery time of my appliance?
No. We will call you within 2 days after you've taken out a subscription to schedule a delivery appointment.
Do you take extra hygienic measures during delivery?
Of course. Hygiene is always important to us, but especially now, it is our highest priority. For example, our delivery people disinfect their hands, keep 1.5 meters distance and avoid physical contact. They also sign the consignment note themselves, after approval from you, and write down your first and last name in block letters.
Obviously, we follow the guidelines of the RIVM.
Do you still have enough stock?
Absolutely. You don't have to worry that the washer, dryer or fridge you like is no longer available.
I have a question about the corona virus that is not listed here. How can I reach you?
Better safe than sorry! You can ask us anything. We can be reached in various ways. Choose your preferred way:
- By telephone from Monday to Saturday from 9 a.m. to 5 p.m. on 088 - 424 45 67
- By email to info@bluemovement.com
- Via our Facebook page
Subscriptions
Actions
Do I get a discount if I take a subscription to several appliances?
Absolutely! If you take out a minimum of two subscriptions at the same time, you will receive a 50% discount on the first 3 months. This makes your household more sustainable and more beneficial.
Good to know
This discount promotion only applies to:
- Subscriptions with a term of 1 or 6 years.
- Subscriptions to refrigerators, freezers, washers, dryers, washer dryers and dishwashers.
I already have a subscription. Do I also get a 50% discount on a 2nd or 3rd subscription?
Yes, that's possible. Log in with your MyBlueMovement account, add a 2nd or 3rd subscription and the discount will be deducted automatically.
Good to know
This discount promotion only applies to:
- The 2nd or 3rd subscription that you take out.
- The first 3 months.
- Subscriptions with a term of 1 or 6 years.
- Subscriptions to refrigerators, freezers, washers, dryers, washer dryers and dishwashers.
How can I give a friend a 1 -month discount?
Great news that you want to invite a friend to also take out a BlueMovement subscription! And smart, because you both get a month for free. Login to your MyBlueMovement account, click on 'Discount' on the left. Here you can discover more on how it works and get the personalised code to share with friends and family.
Good to know beforehand:
- The free month will be applied to the lowest priced subscription chosen by you and your friend.
- Your friend can only use the code when they are a new customer.
- The discount will be calculated once the appliance is delivered at your friend. You'll both automatically get the next full month for free.
How does the 30-day money back guarantee work?
Very simple. The name actually says it all:
If you are not 100% satisfied within 30 days after receiving the appliance, you can cancel the subscription free of charge. It's that simple. The only condition is that the appliance is still in excellent condition.
If this is not the case, you have to pay a Cancel - or Return refund.
Start subscription
How do I take out a subscription?
This is possible here on our website. Go to the subscriptions section, choose your subscription and then click '' choose subscription ''. Taking out the subscription can be arranged in 5 simple steps. In the how it works section we explain it further.
Can anyone take out a subscription?
Yes, anyone with the age of 18 years or older can take out a subscription with us.
Do I get a BKR registration if I take out a subscription?
No. Our subscription model is a form of operational lease and not a financial lease. This means that we remain the owner of the household appliance that is in your home. You are the user. With this subscription form, you will not receive a BKR registration.
Is there an acceptance policy?
Yes. To limit our financial risk, we have a policy that includes a credit test. The test is performed by external trade information agency Focum.
Do I have to provide extra information if I take out a subscription?
That's possible. Of course, we are very happy if you take one or more of our subscriptions! Unfortunately, some people take advantage of our service. Safety is extremely important to us. That is why we check new registrations and carry out additional security checks if we deem this necessary. We work together with debt collection agencies and the police on this. This way we ensure that everyone can enjoy our subscriptions and service completely carefree and safely.
Is a deposit required?
Yes. The amount of the deposit differs per product type. For large products you pay €37.50 deposit, for small products like vacuums and kitchen machines you pay €20 deposit. Before we deliver the appliance, you have to pay the deposit. You are prompted to do so when taking out the subscription via iDeal or credit card.
You will of course receive the deposit back when the subscription ends and after the product is collected from you in good condition (clean and working).
Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you have paid.
Why has my order been declined?
How unfortunate! This may be related to our acceptance policy. An external credit check is performed, and based on the acceptance policy, it can be decided to not accept someone.
Do you want to view the result of the credit check or object? Contact Focum, the company that conducts the credit check.
Focum
Attn department access requests
Box 60214
1320 AG Almere
Telephone number: 088 - 730 65 55
E-mail address: inzage@focum.nl
We have no access to the result of the credit check.
Who carries out the credit check?
Focum, an external trade information agency, carries out the credit check. An important part of the credit information that Focum processes concerns personal data. The General Data Protection Regulation (GDPR) applies to this and Focum works strictly with the provisions of the General Data Protection Regulation (GDPR). Focum has reported all its processing operations to the Personal Data Authority. In addition, Focum is a member of the Dutch Association of Trade Information Agencies (NVH) and works according to the NVH code of conduct.
How is the credit check conducted?
Various data are used to determine the payment risk. Consider, for example, information from collection agencies, information about debt rescheduling, or your own information. The information can relate to a person, but also to an address. The credit check is part of our acceptance policy. If the check has a negative result, we will not allow this person or that specific address to take one of our subscriptions.
I changed my mind and would like to cancel the subscription. Is this possible?
Yes, that's possible. Depending on when you cancel, we may or may not charge you:
- Are you cancelling within 24 hours before delivery? Then we will charge the costs for the delivery. We will settle this with the deposit.
- Are you cancelling within the first 30 days after delivery? Then you can cancel free of charge.
- If you cancel the subscription at a later time, you may have to pay a Cancel and / or Return refund.
Payment
How much does a subscription cost?
That depends on the length of your subscription and the condition of the appliance; refurbished or new. Check the subscriptions to see the most up-to-date subscription costs. All mentioned prices include VAT.
How do I pay the deposit and subscription?
You can pay the deposit directly when taking out the subscription via iDeal or credit card.
You pay the monthly costs by direct debit or credit card. When you take out your BlueMovement subscription, you authorize BSH Household Appliances B.V. to debit the subscription costs every month by means of a direct debit or credit card from your bank account. When the appliance is delivered later in the month (not on the first of the month), your first charge will be less and can be paid a few days after delivery.
Can I pay manually?
No. Manual payments are automatically reversed. You pay monthly by direct debit. More convenient for you because it's another thing you don't have to think about.
When are the subscription costs deducted?
The 1st charge will be debited within 5 days after delivery. After that, the subscription costs are always collected in the first week of each new month. Do you prefer a different moment? Get in touch with our customer heros and arrange a more convenient time for you.
What happens if my payment fails?
No worries! We will not immediately collect your device. If your payment is unsuccessful, you will receive an email with a payment link that is valid for 7 days. Not paid after 4 days? Then we will send you a reminder. Not paid after 7 days? Then the invoice is automatically sent to the collection agency at the end of the month. You will receive a new secure payment link from then. Unfortunately, it is not possible to send a new link from BlueMovement directly once it has expired.
Contract takeover
I would like to take over the subscription from BlueMovement. How do I make this happen?
That's nice! Contract takeover is only possible if you continue to live at the address of the current BlueMovement subscriber. You can arrange the transfer with the current contractholder in 3 simple steps:
- The current subscriber logs in to MyBlueMovement and clicks on 'transfer' to start the process.
- You confirm the contract takeover by e-mail.
- We transfer the subscription.
We ensure that the subscription is in your name, the subscription fees remain the same and the deposit is refunded to the previous contractholder.
I want to transfer the BlueMovement subscription. How do I arrange this?
Sad to see you leave! But we're happy to read that you want to transfer your contract. Transferring the contract is only possible if the new subscriber continues to live at the address for which you have taken out the subscription. You can arrange the process together in 3 simple steps:
- Log in to MyBlueMovement and click on 'transfer' to start the transfer.
- The new subscriber accepts of the contract by e-mail.
- We transfer the subscription.
We ensure that the subscription is transferred, the subscription fees remain the same and the deposit is refunded to you as the previous contractholder.
Terminate
What is the cancellation period of a subscription?
After the term of your BlueMovement subscription expires, the cancellation period is 1 month. The contract ends when the product is collected from your home. Our logistics partner will schedule an appointment for this. This will take several days, please keep this in mind.
Has your contract period not expired yet? Then you might have to pay a Cancel- and/or Return refund.
How do I cancel my subscription?
You can easily cancel your subscription via your MyBlueMovement account. Click on the ''cancel subscription'' button and then confirm that you want to terminate the agreement with BlueMovement.
Unable to login? Please contact us here.
I cancelled. Until when do I have to pay?
That differs per cancellation. The cancellation term is one month, and you pay until we've processed your cancellation. This depends on when we get the appliance back. Usually this means that you pay up until the full last month of use.
I want to cancel my subscription, but the minimum term is not over yet. Is this possible?
Yes, that's possible. Then keep in mind you have to pay a Cancel- and/or Return Fee.
I want to cancel 1 of my 2 subscriptions?
If you have two subscriptions, it's no problem to cancel one of the two subscriptions. The standard conditions to cancellations apply. You can cancel the undesired subscription via MyBlueMovement.
What is Cancellation Compensation?
A cancellation fee is an amount that you have to pay when you cancel the subscription before the end date of the contract period.
This is how it works
For a subscription of 3 months and 1 year, you will pay the full remaining amount of the subscription fee when you cancel after the first 30 days. For example; you have a 3-month subscription and you cancel after 2 months. Then you pay for the remaining month in full.
For 6-year subscriptions, you pay a cancellation fee of 50% of the subscription costs over the remaining months of your subscription term. This does not apply when you cancel within the first 30 days.
Questions? Please contact us.
Returns
Do I have to pay for a return?
This depends on your subscription and when you decide to cancel. Depending on this you pay a Cancel- and/or Return refund.
What is Return Refund?
A return refund is an amount that you pay when you return the product that you use from us. The amount is equal to the paid deposit. We use this money to collect and refurbish your product.
When do you pay the return fee?
- If you've taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years. We will settle this with the deposit you already paid.
- If you don't cancel within 30 days after delivery of the product.
- If the product cannot be delivered because you live on a floor higher than the 4th floor and there is no lift or because the product does not fit through your door(s).
- If you cancel within 24 hours before the delivery of the subscription.
Questions about this? Please contact us.
Right of withdrawal
You have the right to withdraw from the contract within 14 days without reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the appliance of the concluded subscription.
To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you wish to cancel the contract. You can use the Model withdrawal form, but you are not obliged to do so. To meet the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation If you cancel the agreement, you will receive all payments made up to that time back without delay and in any case no later than 14 days after we have been informed of your decision that you wish to cancel the agreement. We will pay you back with the same payment method with which you made the original transaction, unless you have agreed to another payment method; in any case, no costs will be charged for the refund. We may withhold the refund until we have received the appliances back or you have provided proof that you have returned the appliances, whichever comes first. You must return or hand over the appliances to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to cancel the contract. You are on time if you return the appliances before the period of 14 days has expired. The direct costs of returning the appliances are yours. If we have to pick up the appliance from you again, we will charge a return fee of €75. You are liable for the depreciation of the appliances resulting from the use of the appliances, which goes beyond what is necessary to determine the nature, characteristics and operation of the appliances. You are also obliged to pay any subscription costs until the moment of termination.
Return address BSH Huishoudapparaten B.V. Taurusavenue 36 2132 LS Hoofddorp
Moving
I'm moving and want BlueMovement to help.
Do you prefer to outsource your move? BlueMovement has a free moving service for everyone with a subscription plan that continues until at least 6 months after the move. Not the case? Then we can still help you move, the costs for this is €135.
Arrange your move with our move planner. (p.s. you have to log in to your MyBlueMovement environment)
- Plan your move at least 3 weeks in advance.
- The logistics partner will contact you within 3 working days to confirm the date and time of the move
- Is the appliance a washer? Shut off the water supply immediately so that the appliance can be transported.
- Your household appliance will be delivered and installed by us.
I am moving and moving my appliance myself.
Most BlueMovement subscribers move the appliance themselves to their new address. Do you want to move your BlueMovement appliance yourself? Then follow these steps:
- Pass on your new address and moving date to BlueMovement. This can be done via customer service by calling them on 088 424 4567 or via the contact form.
- Move your appliance according to the “transport” instructions in the manual. You don't have a manual? Then please contact us so that we can send you a digital version.
- Install the appliance at your new address according to the instructions in the user manual.
Please note: the mover is responsible for any damage during the move. So follow the instructions carefully!
What happens to my subscription when I move?
This is not a problem. Most BlueMovement customers move their appliance themselves. Please read the operating instructions for the device carefully! BlueMovement can also move the appliance for you. A once per year-move is free and included in your subscription, but only if the subscription continues for 6 months after the move. Adjust the relocation by BlueMovement here, or notify us of your change of address via the contact.
Conditions
What is the term of a subscription?
This depends on your subscription. You can choose a term of at least; 3 months, 1 or 6 years.
Good to know
It's an ongoing subscription. If the minimum contract term has passed, the cancellation period is 1 month.
Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Discover the conditions.
What are the conditions of a 3-month subscription?
- The subscription will automatically continue after 3 months. Do you want a subscription for 6 months? Then you choose a 3-month subscription that you can extend to 6.
- You can easily cancel via MyBlueMovement when the minimum term of the subscription has expired.
- After the term of 3 months, the notice period is 1 month. Please note that the subscription does not end until the appliance has been picked up by our supplier.
- Is the term of the subscription not over yet, but you want to cancel the subscription? That's possible, check the conditions.
- Did you take out your subscription before 25-06-2020 and you want to cancel within 2 years? Then you have to pay a return fee of €75. We will deduct this from the deposit you already paid.
- We move the product you use from us once per year free of charge if the subscription continues for 6 months AFTER the move. Find out more about Moving away.
- Your subscription always includes service and any repairs.
Do you have a question or comment? Please contact us.
What are the conditions of a 1-year subscription?
- The subscription will automatically continue after 1 year. Do you want a subscription for 1.5 years? Then you choose a 1-year subscription that you can extend to 1.5 years.
- You can easily cancel via MyBlueMovement when the minimum term of the subscription has expired.
- After the term of 1 year, the notice period is 1 month. Please note that the subscription does not end until the appliance has been picked up by our supplier.
- Is the term of the subscription not over yetm but you do want to cancel the subscription? That's possible, check the conditions.
- We move the product you use from us once per year free of charge if the subscription continues for at least 6 months AFTER the move. Find out more about Moving away.
- Your subscription always includes service and any repairs.
Do you have a question or comment? Please contact us.
What are the conditions of a 6-year subscription?
- The subscription ends after 6 years.
- When the subscription has ended, we will contact you to see if you want to renew it. The new subscription includes a new appliance (can also be refurbished).
- We schedule an appointment to pick up the appliance. The old appliance will be refurbished or recycled.
- Is the term of the subscription not over yet and you do want to cancel the subscription? That's possible, check the conditions.
- We move the product you use from us once per year free of charge if the subscription continues for at least 6 months AFTER the move. Find out more about Moving away.
- Your subscription always includes service and any repairs.
Do you have a question or comment? Please contact us.
What happens when my subscription ends?
It's up to you to decide whether to extend it. When the minimum term of your subscription is over, the cancellation period is 1 month. You cancel via MyBlueMovement. Please note that the subscription does not end until the appliance has been collected by our supplier.
Good to know:
- Subscriptions are automatically renewed after the minimum contract term has expired up to a maximum of 6 years without notice.
- Have you taken out a 3-month or 2-year subscription before 25-06-2020 and you cancel within 2 years? Then you pay a return fee of €75. We will deduct this from the deposit you already paid.
Do you want to cancel your subscription before the minimum contract term is over? Sure! Check the conditions.
Do you have a question or comment? Please contact us. We are here for you!
Can I also use the device commercially?
It is not allowed to use an appliance commercially and / or for business purposes. The appliance may only be used in a (your) domestic environment. The appliance may not be rented out, nor may it be used in, for example, a shop or catering establishment. There are exceptions for landlords who are looking for sustainable household appliances, please contact us at our customer service on 088 424 4567 or via the contact form. We also assume that you take good care of the appliances with the BlueMovement subscription, that you follow the instructions and manual and that you use the appliance for what it is intended.
Where can I find the general terms and conditions?
The full explanation of the general terms and conditions can be found here.
Other
Why a subscription?
Because you get more than just a household appliance. If you buy a washer, refrigerator or dryer, you pay have to pay a large sum in one go and you are the owner. This means, among other things, that you have to arrange maintenance and repairs yourself. Through our subscriptions, we can also offer you some ease, because we can fix it for you.
What are the benefits of a subscription with BlueMovement?
- Free delivery and installation
- Quick service
- We arrange any repairs
- A high-quality and sustainable household appliance from Bosch
In other words, you always have a working Bosch-quality appliance.
Good for the planet, good for your wallet and good for the peace of mind.
How do I login to MyBlueMovement?
Click here or on the person-icon on the top right next to the shopping cart. Then you can fill in your email address and password, the same with which you previously registered. Finally, click login.
I’ve forgotten my MyBlueMovement password. Now what?
Choose a new password. Go to MyBlueMovement and click on “Forgot password?’ on the bottom right. Fill in your email address with which you previously registered. We will send a recovery link to this email address. You can reset your password with this link.
Can I buy the appliance from you?
Yes, after the minimum contract duration it's possible to buy the product at any time. Our Customer Service prepares a price proposal based on the market price, how long the subscription ran, and what the lifespan of the product is.
Is the product mine when the subscription ends?
No, not automatically. Unless you buy the product from us after the minimum duration has passed.
Service
Delivery
When will my product be delivered?
This depends on the size of the product.
A delivery appointment is made for all major products that are installed by us. Of course, when it suits you best! Our logistics partner Vonk will contact you within 1-2 working days to schedule an appointment.
For all small products, like a vacuum, that are shipped via PostNL parcel post, you can expect these to arrive within 2-5 working days after ordering. You will receive a track & trace email as soon as the product has been shipped. The delivery person puts the package at the door and waits for you to to come to the door and accept the delivery. However, no physical contact will be made, a 100% corona proof delivery! Not home? No problem. Check what to do.
Do I have to be home for delivery?
Yes, especially when we come to deliver large appliances such as washers and refrigerators. You accept the product yourself and also sign for it. Make sure to have your ID with you, because you need to show it to our delivery person.
You do not necessarily have to be home for small products, such as kitchen machines and vacuums, because we send those by parcel post. If you are not home, it will be delivered to a pick-up point near you. Note: only you can pick up the package. Bring your identification, this will be requested.
Are there any delivery restrictions?
Yes, a few. When delivering via stairs, we deliver no higher than the 4th floor. If you live on a higher floor, an elevator should be present. Is the stairway or hallway too narrow to fit our appliance? Then we’ll need a special moving elevator. This is your responsibility so make sure to arrange this yourself in time, otherwise we’re unable to deliver your appliance. Finally, when you live on one of the Wadden Islands our delivery will take longer than 3 working days.
This is only applicable for appliances that we need to install. Smaller appliances like vacuums are sent via parcel post.
Is delivery free of charge?
Yes, a first-time delivery is free of charge. This also applies to the second time, if you accidentally forget about the first delivery appointment or just missed us. However, if you're unable to open the door for us at the second delivery attempt and we need to reschedule for a third time, we'll charge €70 for our third delivery.
This only applies to large products that we install for you. We send small products such as vacuums via parcel post. This is always free.
Guarantee
How long does the warranty last?
As long as your subscription runs, you always have a working product. We take care of that. So there are no unexpected costs such as transportation costs, material costs or hourly wages.
Will I get a new one if my current product is broken?
If the product can not be fixed, we will exchange it for a new one. Obviously, the defect should not be caused by incorrect use of the product. We strongly recommend to always read the instructions carefully.
Installation
Do you install the appliance?
Yes! Due to the stricter government guidelines regarding corona, we have adjusted our approach slightly. We need your help to install the appliance safely and correctly.
We only install if:
- Our delivery person has easy access to the room where the appliance will be placed.
- The area where the appliance is installed is clean and tidy.
- You also keep 1.5 meters distance.
- There are no corona-related symptoms at your home.
- 1 member of your household lets our delivery person in.
- You wait in another room during installation.
- Upon arrival and installation in another room, other members of your household wait until the delivery person has left.
Thanks for your cooperation!
This only applies to large products that we install for you. We send small products such as vacuums via parcel post. The delivery person puts the parcel at the door and waits for you to open the door, without any physical contact: 100% corona proof!
What do I need to connect the product?
We connect large electrical appliances such as washing machines and dryers to a grounded electrical socket near the placement of the appliance. If there's none available but you do have a pull switch? We use that too to connect washers, dryiers, washer-dryers and dishwasher. We create an electrical outlet from the pull switch. Quite a technical thing, but it's important that a pull switch is near when we come for installation. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
In addition, our products require other connections to be able to install it successfully. If you don't have the correct connection at home, then we can't install the appliance for you. So please check whether you already have the correct connection at home.
Check what you need for:
Malfunction
The appliance does not work anymore, what should I do now?
You may be able to solve the defect yourself by reading the manual and see if the defect can easily be solved yourself. No luck?
We are here for you. Contact us on 088 424 4567 or via the contact form.
First of all, we try to solve the defect together with you (remotely). This doesn't work? Then we'll try to come by within 3 working days and repair your appliance. If this is not a user error, the costs are of course for us. If the appliance can no longer be repaired, we will replace the appliance for a new one and possibly refund a pro rata part of the monthly amount.
My product indicates an error. What should I do now?
First step is to read the instruction manual. You might find the solution there. Still stuck? Please contact us! We are here for you.
More service
Will you collect my old appliance?
Sure thing! You don't need to move or disconnect it. We'll take care of that. Just make sure that the old appliance is completely intact. We do not take any loose parts with us. But we will take all packaging of your new appliance back for recycling. Easy does it.
Note: if you have chosen a washer-dryercombo, we will only take your old washing machine or dryer. Not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we do collect one old appliance.
This only applies to large products that we install for you. We send small appliances like vacuums via parcel post. We will not separately collect your old smaller appliance. You can take your old appliance to the recycling centre, like Wecycle. Check this page in Dutch where you can go.
Do you also collect small electric products?
Of course! We've partnered up with Wecycle and as a Wecycle Premium Pick-up Partner, we gladly collect all your small electric products when we come to deliver our appliance.
What do we collect?
All appliances with a cord or that run on batteries. For example:
- Blowdryer / curling iron
- Shaving machine / trimmer
- Smartphone / charger
- Frying pan / blender / kitchen machine
- Toaster / toasty maker
- Electric toothbrush
- Printer/ mouse
- Electric tools like a drill
What do I need to do ?
- Remove all batteries from the appliances. These can be recycled seperately.
- Make sure that the product is clean. For example, remove fat from the frying pan.
Keep in mind: We only collect smaller products when we come to your home to install larger appliances. Smaller appliances, like vacuums, are sent by parcel post. We suggest you then take small electric products to the recycling point or to a Wecycle recycle bin. Check this page (in Dutch) to see where you can find the nearest recycle point and what appliances they accept.
Why this collab with Wecycle?
Just like Wecycle, we are big supporters of smart reuse and recycling. Less waste, more nature, more clean air. And the more people who contribute to this, the bigger the impact we can make together. That's why we want to make it as easy as possible. You happy. Planet happy!
What will you do with my old BlueMovement appliance?
We give it a second life. After we've collected the old BlueMovement appliance from you, we will bring it to our partner Coolrec. They carry out the recycling process.
How can I reach the service department?
Do you have a problem or just a question? We are here for you. Our customer experts are available from Monday to Saturday from 9 am to 5 pm via telephone number: 088 424 4567. You can also contact us via the contact form we will respond within 1 working day.
Do I have to pay travel- and material costs?
If the defect and / or the repair is not a due to wrongful use, we will cover all repair costs. So, you're always guaranteed of a working appliance for the duration of your subscription. In the event of a wrongful use, we will assess the costs on a case-by-case basis and whether we have to pass them on to you.
Are there any hidden costs when something needs to be fixed?
During your subscription, you have 100% warranty and service. You don't have to worry about expiring warranty, transport- and material costs. Of course, this does not apply if you are not careful with our appliances or when you don't use the appliance according to its manual. Before our Bosch technician comes over, we will always first check whether it can be solved remotely (and with your help).
I broke the appliance. What should I do now?
Oh no! Please contact us. Then we can look into a suitable solution together. Tip: Always read the instructions carefully before use.
What is the complaints procedure?
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a response from us within 14 days of receiving your complaint.
What happens, when you don't agree with the solution provided or if we cannot reach an agreement together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (https://www.sgc.nl/).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Products
General product info
What are the differences between your new and refurbished appliances?
Our new appliances have never been used before, whereas our refurbished appliances have. Nonetheless, refurbished is not the same as second-hand. Discover the differences and what suits you best.
Refurbished vs. second-hand
What’s correct is that refurbished appliances and second-hands are not brand-new. But that’s actually the only similarity. Our refurbished appliances have been checked by Bosch experts, cleaned and fixed where needed before they are available to order. We don’t offer second-hand appliances, which usually go directly from seller to buyer without having an expert who checks the appliance first. This makes the condition of a refurbished appliance always much better than that of a second-hand one. You can get an as good as new appliance, but for a more appealing price tag. Furthermore, we always make sure that you have a functioning appliance. Repairs or even replacements are taken care of by us. These are advantages that you don’t get when buying a second-hand appliance.
Refurbished vs. new
Because our refurbished appliances have been completely checked, the condition is as good as new, just like that of our new appliances. A refurbished appliance can have a scratch here or there, but this won’t affect the efficiency of the appliance. Furthermore, refurbished is better for the environment than a new appliance, because the life-cycle of the appliance is extended. This means that fewer new appliances have to be manufactured, which is good for the planet - this saves resources and produces less waste.
In short
Prefer not to pay a premium price and a scratch doesn’t bother you? This makes refurbished perfect for you. Or would you rather use brand-new appliances and the price is not that important? Go for new. We hope that we’ve created some clarity about the differences. Still a bit unclear to you? Don’t worry. Just get in touch and let us help you out.
Is a refurbished product energy-efficient?
Yes, because our Bosch professionals check the quality and sustainability of each to-refurbish product.
Good to know
When you go for refurbished, you go for extra sustainable. Refurbished means that you make smart use of existing products and ensure that there's less waste. Because a refurbished product isn't brand-new and the regulations for the new energy label have been adapted, only new products get an energy label.
So, how you can be sure that you get an energy-saving refurbished product from us? Because the refurbished product is only sent to you when our professionals left a green check on all checkpoints.
How do you guarantee the quality of the refurbished appliances?
Our refurbished appliances have been thoroughly checked and cleaned by Bosch professionals. Broken parts have been replaced and the appliance is ready for a second life.
Good to know:
The refurbished appliance you get may look different from the appliance you see in the photos on our website. Even if the appearance may vary, the specifications and functions correspond to the product description.
In short; with a refurbished appliance you get high quality at an attractive price.
Where can I find the type number of my appliance?
The type number of your appliance can be found in your own BlueMovement account and on the type plate of the appliance.
I lost my manual, what should I do now?
That's no problem. You can always contact us for a digital manual. Ask our customer service by phone 088 424 4567 or via the contact form.
Are all your products from Bosch?
Yes. All products are from Bosch. This way you can be sure that you get top-notch quality.
Is it true that there will be a new energy label? And what's changing?
That's right, from March 1st 2021, washing machines, washer-dryers, dishwashers, refrigerators (fridge-freezer combinations) and freezers have a new energy label.
Because new ways are being used to measure power consumption, this new label will help more in making a sustainable choice than the current label does.
The new energy label will already be placed on the products before this date.
Main general changes:
- The + signs after the letters will no longer exist (eg A +, A ++ etc.).
- The new classification will be A to G.
- A QR code will be placed on the energy label. With this code you can read more information about the product.
View the most important changes per product:
Refrigerators
What do I need to connect the fridge?
We connect fridges to a a grounded electrical outlet near the appliance. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction. Ordered our premium fridge? Then you need a dongle to connect the fridge with the Home Connect app on your smartphone. The dongle is not included and needs to be purchased seperately. Don't want to connect the fridge to the Home Connect app, than you don't need a dongle. Your fridge will run smoothly either way.
Why doesn't the technician connect the refrigerator right away?
All appliances from BlueMovement are transported by our logistics partner. Because they have many deliveries every day, it can happen that the refrigerator is in the truck for quite a while before it's delivered to you. Transporting the unit may cause the coolant in the refrigerator to shake from side to side.
It is important that this liquid is completely calm again before connecting the refrigerator. Wait at least 1 hour before connecting and plugging in the refrigerator.
In what condition should I return my refrigerator?
If you want to cancel the subscription, you must return the refrigerator clean and empty. This is both hygienic and necessary for our logistics partner who returns the appliance to the refurbishment center.
Can the refrigerator be built into my kitchen?
At the moment we only have subscriptions for freestanding fridges. Freestanding fridges are not installed to be fitted in a kitchen cupboard. Don't worry about the looks, because these refrigerators have beautiful, sleek sides. For a freestanding refrigerator you need at least at least 60 cm of free space around it.
Is there a freezer in the fridge?
Absolutely! All our fridges are fridge-freezer combinations. You cool at the top, freeze at the bottom. Giving you a cool and clear overview!
My refrigerator shows an error code, what now?
No worries! Please contact us. We can schedule an appointment with a technician for you.
What will change on the new energy label?
The most important change to the new energy label for refrigerators is:
- The test standard has been expanded. The energy class on the new label is based on the type of appliance, how it operates, the room temperature and the number and size of the compartments.
The new label looks like this:
Explanation per part:
- QR code
- Energy-efficiency class
- Energy consumption in kWh / year (measured under new standard conditions)
- Total content of all freezer compartments (in liters)
- Total content of all cooling compartments (in liters)
- Sound level in dB and sound level class
Freezers
What do I need to connect the freezer?
We connect freezers to a grounded electrical outlet near the appliance. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
What will change on the new energy label?
The most important change to the new energy label for freezers is:
- The test standard has been expanded. The energy class on the new label is based on the type of appliance, how it operates, the room temperature and the number and size of the compartments.
The new label looks like this:
Explanation per part:
- QR code
- Energy-efficiency class
- Energy consumption in kWh / year (measured under new standard conditions)
- Total content of all freezer compartments (in liters)
- Total content of all cooling compartments (in liters, if present)
- Sound level in dB and sound level class
Washing machines
Is an additional part included to stack the washer and dryer?
Yes. We thought of everything. You can let us know during the ordering process if you need this additional part. We love making your life easier.
What do I need to connect the washing machine?
We connect washing machines to a pull switch. We create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
What can I do to keep the washer clean?
It is useful to upkeep the appliance regularly. For example, by cleaning the filters. This will make your washing machine function optimally and will make sure that your clothes remain beautiful. Another tip is to run the washing machine without a load of laundry at the highest temperature once a month.
What will change on the new energy label?
The most important changes to the new energy label for washers are:
- On the new energy label, energy consumption is based on 100 washes per year. On the current label this is 220.
- There will be a new part on the label: "Eco 40-60 program". This indicates the most efficient duration of a wash cycle based on energy and water consumption.
The new label looks like this:
Explanation per part:
- QR code
- Energy-efficiency class *
- Weighted energy consumption in kWh / 100 washing cycles (with Eco 40-60 program) *
- Maximum loading capacity
- Duration of the "Eco 40-60" program
- Weighted water consumption in liters / wash cycles (with Eco 40-60 program) *
- Spin efficiency class *
- Noise level during spinning, expressed in dB
*The numbers are about a quarter, half and fully loaded washing machines.
Dryers
Is an additional part included to stack the washer and dryer?
Yes. We thought of everything. You can let us know during the ordering process if you need this additional part. We love making your life easier.
What do I need to connect the dryer?
A water drain or a condensation tray. Do you have a water outlet? Then it is important that there is also a hose that connects the dryer to the water outlet. Is the water discharged through a condensation tray? Then you don't need a hose. Remember to empty the condensation tray after every drying session. This way you prevent the container from overflowing. In addition, you must also have an grounded electrical outlet.
Good to know:
We connect dryers to a pull switch. We use it to create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
What can I do to keep the dryer clean?
Take good care of your appliance. For example, by cleaning the fluff filters. This allows your dryer to function optimally and your clothes will stay beautiful.
Washer-dryer combinations
What do I need to connect the washer dryer?
A water connection (water supply / water outlet) with hose and an grounded electrical outlet. Make sure the hose is long enough. If the hose is not long enough to connect the washer dryer to the water connection, you will need an extension set. Check it before installation. Do you need an extension set? We will arrange it for you. Please indicate it during the order in "step 1 Details", you can use the box "Note (s) for the delivery person".
Good to know:
We connect washer dryer combinations to a pull switch. We create an electrical outler. Quite technical, but it that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
How long does a full wash & dry cycle take?
If your clothes are not that dirty, you can wash and dry them within an hour with the Wash & dry 60 program. This program is suitable for lightly soiled clothes made from a fabric that can be washed at a high temperature, like cotton or linen. For dirtier clothes, check the washer dryer combination instructions for optimal washing and drying time.
How many kilos can I wash and dry in one go?
With our washer-dryer combinations you can wash and dry a maximum of 6 kg in one go. Note: if you use the Wash & dry 60 program, you can wash and dry a maximum of 1 kg at a time.
How many kilos can I wash in one go with your washer dryer combinations?
A maximum of 10 kg per wash.
How many kilos of laundry can the Wash & Dry 60 program handle in one go?
A maximum of 1 kg per wash and dry.
Is a washer dryer better than a separate washing machine and dryer?
This depends entirely on your living situation. Do you have limited space? Then a washer dryer combination is the perfect solution, because you have 2 products in 1. The quality of either appliance is high because all our washers, dryers and washer dryer combinations are from Bosch.
Will you take my old washer and dryer with you when you deliver my new washer dryer combination?
No, unfortunately that's not possible. We will only take one appliance, not both appliances. Because we transport as many appliances in 1 trip as we can to reduce our carbon footprint, it is not possible for us to transport 2 separate additional appliances. We simply don't have the space for it. So for each new appliance, we collect one old appliance.
What will change on the new energy label?
The most important changes to the new energy label for washer dryer combinations are:
- On the new energy label, energy consumption is based on 100 turns per year. On the current label this is 220.
- On the new label, information about washing and drying is provided on the left. On the right side you will find information about washing only.
The parts that are only about washing on this label are the same as on the new energy label for washing machines.
The new label looks like this:
Explanation per part:
- QR code
- Energy-efficiency class * (washing and drying)
- Energy-efficiency class * (washing)
- Weighted energy consumption * in kWh / 100 cycles (washing and drying)
- Weighted energy consumption * in kWh / 100 cycles (washing)
- Maximum load capacity (washing and drying)
- Maximum loading capacity (washing)
- Weighted water consumption * in liters / operating cycles (washing and drying)
- Weighted water consumption * in liters / operating cycles (washing)
- Program duration (washing and drying)
- Duration of the "Eco 40-60" program
- Spin efficiency class *
- Sound level during spinning expressed in dB and sound level class
*The numbers for washing only concern a quarter, a half and a full load. For washing and drying, this concerns a half and a full load.
Dishwashers
What do I need to connect the dishwasher?
- A tap with a 3/4" thread.
- A connection for a dishwasher to the siphon of the sink or a loose drain pipe.
Good to know:
We connect dishwashers to a pull switch. We create an electrical outlet. Quite technical, but that's why it's important that a pull switch is present when we come to install. Furthermore, from a safety point of view, we are not allowed to modify or make other connections such as a y-junction.
What will change on the new energy label?
The most important changes to the new energy label for dishwashers are:
- On the new energy label, energy consumption is based on 100 washing cycles per year. On the current label this is 280.
- The test standard has been expanded. Consumption on the new label is also based on the washing and drying results of cups, pans and plastic.
- The duration of the Eco program is stated on the new energy label. This is not mentioned separately on the current label. This program is the most efficient in energy and water consumption.
The new label looks like this:
Explanation per part:
- QR code
- Energy-efficiency class
- Energy consumption in kWh / 100 operating cycles (with Eco program)
- Maximum loading capacity (number of standard place settings for the Eco program)
- Water consumption in liters / operational cycle (with Eco program)
- Duration of the Eco program
- Noise level in dB and noise level class
Vacuum cleaners
Should I buy vacuum bags?
No, there's no need for that as our vacuum cleaners have a dust container that collects the dirt. You have to empty it every now and then. Good for the planet and this also saves you money!
Do I have to pay a deposit for the vacuum cleaner?
Yes, there's a €20 deposit.
When will my vacuum cleaner be delivered?
We cannot predict that with 100% certainty. We ship the vacuum cleaners every Wednesday and Friday, you can expect that delivery will take about 2-5 working days via parcel post.
Do I have to keep the original packaging?
Yes. If you send the vacuum cleaner back to us for repair or because your subscription ends, we would like to receive this in the original box in which you received the vacuum.
Part of my vacuum cleaner is broken. What do I do now?
No worries! Just send an email to support@bluemovement.com. We can see if we can send the part to you.
My vacuum cleaner is broken, what happens next?
Ah, that's annoying, but don't worry. Just send an email to support@bluemovement.com and explain the situation. We will then send you a return label by e-mail. Stick this on the original box of the appliance, send it to us and we will fix it!
I canceled my subscription. How do I return the vacuum cleaner?
Send an email to support@bluemovement.com and indicate that you want to return the vacuum cleaner. We will then send you a return label by e-mail. Stick this on the original box and send the box back to us.
Kitchen machines
Do I have to pay a deposit for the food processor?
Yes, there's a €20 deposit.
When will my food processor be delivered?
We cannot say that with 100% certainty. We ship the kitchen machines every Wednesday and Friday, so expect about 2-5 working days delivery time via parcel post.
Do I have to keep the original packaging?
Yes. If you send the kitchen machine back to us for repair or because your subscription ends, we would like to receive it back in the original box.
Part of my food processor is broken. What should I do now?
No worries! Just send an email to support@bluemovement.com. Then we can look if we can send the part to you.
My food processor is broken, what should I do now?
Ah, how annoying, but don't worry. Just send an email to support@bluemovement.com and explain the situation. We will then send you a return label by e-mail. Stick this on the original box of the product, send it back to us and we will fix it for you!
I canceled my subscription. How do I return the food processor?
Send an email to support@bluemovement.com and indicate that you want to return the kitchen machine. We will then send you a return label by e-mail. Stick this on the original box and send it back to us.
SmartGrow
Do I need to buy soil for SmartGrow?
No, soil is not necessary. The smart SmartGrow system automatically enables optimal growing conditions.
Why do I get new capsules every 6 months?
Because you may want something different from time to time. You can store 6 capsules at the same time in SmartGrow. Once an herb is fully grown, you can still enjoy it. There's no need to replace it, but you might want to try something different. A great way to discover your favourites!
Can I transfer herbs from SmartGrow?
Yes, of course!
This is how you do it:
- Only move capsules with plants when they are young and small.
- Carefully remove the capsule with the plant from the holder.
- Place the capsule with the plant in a pot with soil.
- Cover the pot for the first few days. The plants have to get used to the natural light slowly and the roots need to find a good grip in the soil.
Where should I place SmartGrow in my house?
You can place your SmartGrow almost anywhere. Because SmartGrow does not need sunlight, you can easily place it in the hallway, bedroom or kitchen.
Tip!
Do not place your SmartGrow in direct sunlight or near the heating or air conditioning. This is not good for the plants because the light cover in SmartGrow automatically provides enough light. If (too much) sunlight or dry/warm air from the heating or air conditioning is added, the plants may dry out.
How energy-efficient is SmartGrow?
The energy consumption of SmartGrow is low. This is because the lamps and pump are not constantly on. Your SmartGrow consumes around 60 kWh per year.
What do I get when I take a subscription to SmartGrow?
You get a Bosch SmartGrow 6 incl. Starter kit with 6 different capsules and 2 height modules. You can grow basil, lemon basil, dill, koriander, flat-leaf parsley and sage with the capsules in the starter kit. Perfect to kickstart your SmartGrow adventure!
After this you will receive a new set of 4 different capsules in sets of 3 every 6 months. So that's 12 herb capsules in total.
The subscription also includes service and any repairs or replacement. Do you have a question about your SmartGrow? We are here for you! Please get in touch via contact.
I want to grow other herbs. Where can I get them?
After the starter kit, you'll receive 4 different herb capsules in sets of 3, every 6 months. So that's a total of 12 herb capsules.
How do I clean SmartGrow?
We recommend that you clean all parts after each harvest. The bowl, water and planter are dishwasher safe up to 55 °C. The electrical parts are not, just wipe those off with a damp cloth.
Do I have to put special water in the water bowl?
No, tap water is perfectly fine.
Can I place SmartGrow outside?
No. SmartGrow is made for indoor use only. The device cannot stand changing weather conditions like cold, heat, rain or snow.
What should I do when the blue lights are blinking?
This can mean 2 things; either it's time to water the plants or the pump is loose. Check the water level and top up if necessary. Do the lights still blink after following these steps? Please contact with us.
Do I have to pay a deposit for SmartGrow?
Yes, there's a €20 deposit.
When will my SmartGrow be delivered?
We cannot say that with 100% certainty. We ship the SmartGrows every Wednesday and Friday, so take about 2-5 working days delivery time via parcel post into account. We ship the capsules separately, which you will receive a day before your SmartGrow is delivered or on the same day. We make sure that you can get started quickly!
Part of my SmartGrow is broken. What should I do now?
No worries! Send an email to support@bluemovement.com, we might be able to send the part to you.
I canceled my subscription. How do I return my SmartGrow?
Send an email to support@bluemovement.com and indicate that you want to return SmartGrow. We will then send you a return label by e-mail. Stick this on the original box and send it back to us.
About BlueMovement
About us
Who is BlueMovement?
We are BlueMovement. A group of dreamers and doers who value comfort and love our planet. BlueMovement is an initiative of BSH Huishoudapparaten B.V., part of Robert Bosch GmbH. Robert Bosch, the founder of Bosch, had a clear goal back in 1886: making the very best household appliances. With honest craftmanship, respect for consumers, employees and the world at its core. This beautiful and timeless manifest by Robert Bosch is in our DNA and shapes BlueMovement. Get to know us a bit better and discover our mission.