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Privacy Policy

About us and our website

We, BSH Huishoudapparaten B.V., PO Box 259, 2130 AG Hoofddorp, operate this website. Use the contact details on the Contact page to contact us. When you contact us, we will use and process the information you have provided to answer your question and any subsequent questions. We may process data in this context based on Article 6(1)(b) of the General Data Protection Regulation (‘GDPR’).

Our principles

We take the protection of your data very seriously. This is why your data are processed in a very careful manner and in strict compliance with all applicable legislation on data protection. Organisational and technical security measures have been taken to protect all our websites against the risks associated with the processing of personal data. The partners that help us operate this website must also observe these provisions.

What we log by default

You can use all sections of our website that are not secured without disclosing your identity. We register any use of our website by default in order to resolve errors and gain insight into security incidents. More information about our log data can be found in the ‘The way in which we process your personal data’ section.

Which permissions do we have for the processing of your data?

We respect your privacy. This is why we only process your data if we are allowed to do so. Of course, you can also give us permission for the processing of your data by giving permission for this on our website. We will process your data because this is permitted by law in all other cases. For example, if you place an order through our website, we are allowed to process your data to be able to execute this agreement.

The same applies if you make use of other services on our website for which your data must be processed. We may also process your data if we have a legitimate interest in doing so. An example is processing the log data we collect to ensure, among other things, that our website can operate without errors. We will always inform you if relevant processing operations concerning your data are taking place, and, of course, will consider your interests any time data are being processed.

If you have any complaints, you can find your rights related to the processing of your data in the ‘Your contact for all questions about data security’ section.

The following sections discuss the permissions we use and when we use these. More detailed information about the way in which your data are collected, processed, and used can be found on our website (i.e. the type of data processing and the scope and purpose of the data processing) in the same section.

What else do you need to know?

Users below the age of 18 cannot register on our website and cannot place orders. Our website may contain links to other websites. We have no control over the manner in which your data are processed on these websites or over the compliance with the provisions on data protection by these websites. Make sure to read the privacy policy on these websites.

The way in which we process your data (structure of the website, logs, cookies, tracking, etc.)

Structure of the website, log data

Log data

For technical reasons, your Internet browser automatically sends information to our web server (so-called log data) every time you make use of our website. We store some of this data in log files, such as:

  • The date of the visit;

  • The time of the visit;

  • The URL of the website;

  • The accessed files;

  • The amount of transferred data;

  • Type and version of the Internet browser;

  • The operating system;

  • The IP address (anonymised).

Log data do not contain personal data. We only analyse the log data based on events that require this, to resolve errors in the operation of our website, or to gain insight into security incidents. We keep these log data for an indefinite period.

We may be required to determine the IP address of the device and log data to resolve errors or as proof related to security incidents. We will remove these data once the error has been resolved or once we have gained complete insight into the security incidents, or if the original purpose of the processing no longer exists due to other factors. In case of a security incident, we will transfer the log data, insofar as permitted and necessary, to the investigative bodies in each specific case. We will keep log data separated from other collected data related to the use of our website.

Contact us

If you want to contact us without the existence of an agreement (for example, in relation to an order) or registration, we offer various contact options on our website, including the option to contact us through a chat window.

We may ask you for personal data to be able to process your specific request if you contact us in a manner set out above. This includes, for example, your name, email address, and other information, such as the reason for your request and your message. Your address and/or telephone number may be provided in some cases. We collect the requested information to be able to properly handle your request.

The personal data that are transferred in such a manner will exclusively be used for the purpose of the reason for your contact, specifically to process your request. The data will not be used for other purposes or transferred to third parties without your explicit permission. Exceptions are, insofar as necessary to handle your request, the persons or parties (such as local service providers) involved in the processing and handling of your request. Your personal data will be removed after the handling of your request if there are no statutory retention duties.

Register on our website

You can register as a user on our website. Registration is required if you want to make use of additional services. We collect and process the following data as part of the registration process:

  • Mandatory data:

  • Title

  • First and last name

  • Full mailing address

  • Telephone number

  • Date of birth

  • Email address

  • Password

Based on Article 6(1)(b) of the GDPR, we may process your personal data to be able to offer you personalised services. We will keep the data of registered users until the user deletes its account. Users can also (have us) change or remove specific information provided during their registration through their user account.

Of course, we will provide you with information about the data about you in our possession at your request. We would also be happy to modify incorrect information or remove data about you in our possession at your request, provided that the removal of this information is not forbidden based on our statutory obligation to keep certain information. You can use the contact details set out in the ‘Your contact for all questions about data security’ section to submit a request.

Concluding subscription services through our website

You can use our website to gain access to remunerated services (such as deposit payments). Only registered users can purchase services on our website. Mandatory information for purchasing services:

  • Product type;

  • Product number;

  • Duration of subscription;

  • Washing machine/dryer connector needed (if a dryer subscription is ordered);

  • Invoice information (depending on the payment method approved by us and selected by the user) for both the deposit and the monthly charges;

  • Acceptance of General Terms and Conditions;

  • Approval for monthly charges for subscription services;

Optional information for purchasing services:

  • Information for the carrier;

  • Discount code;

  • Permission to receive advertisements.

We make use of advanced encryption technologies (such as SSL) through HTTPS to guarantee the security of your data during the transfer. If you place an order, we will only use your information to process this order. We are allowed to do so based on Article 6(1)(b) of the GDPR. We will keep information about orders until at least the expiry of the statutory retention period. We will keep the data provided during the registration process until the user deletes its account.

Participation in lotteries

If you sign up for a lottery/competition, we will keep and use the data provided by you to be able to execute the lottery/competition and to carry out subsequent drawings. The data we collect for this purpose is based on the registration form on the event page in question. Registered participants can be granted information about the data they have provided during the registration process or have incorrect data modified at their request. You can use the contact details set out in the ‘Your contact for all questions about data security’ section to submit a request. Based on Article 6(1)(b) GDPR, we may use your data to execute the lottery/competition and to carry out any subsequent drawings. Your information will be removed if it is no longer necessary to execute the lottery/competition or to carry out subsequent drawings.

Participation in special events

If you sign up for an event, we will keep and use the data provided by you to be able to execute the event and to carry out subsequent events. The data we collect for this purpose is based on the registration form on the event page in question. Registered participants can be granted information about the data they have provided during the registration process or have incorrect data modified at their request. You can use the contact details set out in the ‘Your contact for all questions about data security’ section to submit a request. Based on Article 6(1)(b) GDPR, we may use your data to execute the event and any subsequent events. Your information will be removed if it is no longer necessary to execute the event or subsequent events.

Cookies

Cookies are small text files saved in a special memory of your Internet browser, which cannot be used to launch programs on or transfer viruses to your computer. Cookies are saved if you visit one of our websites, or when a so-called pixel code/web beacon is activated. This saved information can only be accessed by the web server of the same domain which originally placed the cookie. You cannot access our website without cookies. Internet browsers are often configured to accept cookies. In order to prevent your Internet browser from using cookies, you can (1) choose not to accept non-essential cookies if you use our website using the cookie layer. The help features of your browser can show you how you can turn off and/or remove cookies in your Internet browser. Keep in mind that some features of our website will no longer work as expected if you turn off/remove cookies. Cookies necessary for certain features of our website are listed below. Turning off/removing cookies will only affect the Internet browser used to do so. For this reason, cookies must be turned off/removed for each individual Internet browser. Cookies we use for specific features that do not refer to persons:

  • Cookies that store specific user preferences (such as search or language settings).

  • Cookies that store information to ensure that video or audio fragments are played without interruptions.

  • Cookies that temporarily store certain information entered by the user (such as the contents of a shopping basket or an online form).

Cookies used for specific features that refer to persons:

  • Cookies used to identify or verify our users.

Based on Article 6(1)(a) GDPR, we may process data with your permission in this context. We will store these data until the cookie in question has expired or until you remove the cookie. All further processing of personal data using cookies has been set out in the relevant sections of this information.

Web analysis using pseudonymised user profiles

We use web analysis tools on our website for various purposes. You can find information about the web analysis tools we use below, including a description of the data processing in question, the purposes of this processing, and how you can prevent the web analysis tools from collecting and processing your data. Placing opt- out cookies can only prevent the collection and processing of your data by web analysis tools to a limited extent. More information about this can be found in the section on cookies.

Web analysis tool: Google Analytics

We use analytic cookies and/or JavaScript to collect and process usage data related to your visit to our website and your use of links in the newsletter (if applicable) in order to be able to carry out marketing and market research and to effectively adapt our website (and potentially our newsletter). Your usage data are collected and used to create a pseudonymised user profile using a cookie ID. Your IP address will not be saved or will be anonymised immediately after saving. We make use of the Analytics service offered by Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 United States (‘Google’) to collect usage data and create user profiles. The information about your use of our website is transmitted to the Google servers, analysed, and only returned to us as accumulated data. We can use these data to identify trends about the manner in which the website is generally used. We do not combine the resulting user profiles with your name or other data that could be used to determine your identity, such as your email address. Based on Article 6(1)(a) GDPR, we may process data with your permission in this context. The usage data are kept for no more than 50 months from the date on which they are collected by the service used.

Opt-out: Use the Google privacy page if you want to prevent the collection of your data. You can visit this link to find information about how the Google Analytics cookies work and about the opt-out option.

Web analysis tool: Zoho PageSense

In order to ensure that our website works properly, we can collect usage data concerning your visit to our website using analytic cookies and other technologies. In this context, we register the mouse movements and clicks of randomly selected users of our website. Of course, your IP address will be anonymised. The resulting log about your use of our website will be analysed randomly to allow us to identify potential improvements to our website. We make use of the following service provider: Zoho, Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202 Chennai India (‘Zoho’) to collect these usage data. We do not combine the resulting user profiles with your name or other data that could be used to determine your identity, such as your email address. Based on Article 6(1)(a) GDPR, we may process data with your permission in this context. The usage data will be removed 3 months from the date on which they are collected. Opt-out: Visit our cookie page on the following link to prevent the collection of statistics:

Thunderhead ONE Marketing Services

This website uses the online marketing platform "Thunderhead ONE" (the "Service") provided by Thunderhead (One) Ltd, Ingeni Building, 17 Broadwick Street, Soho, London W1F 0DJ ("Thunderhead").

We use this service for our website as a marketing tool to display personalized information to you on our websites, as well as on websites of other providers, about our products that may have interested you while using our website. Thunderhead provides us with statistical analysis for this purpose.

This service also provides us with cross-device and cross-context usage profiles (data) to help us learn more about our website users. Thunderhead processes this data on our behalf within the framework of a data protection agreement, in which we have agreed that our customers' data may only be processed on our instructions, may not be passed on to third parties and must be sufficiently technically protected. Information on this can be found with the following link: https://www.thunderhead.com/privacy-policy/ We do not use this data to identify you personally. For detailed information on the cookies we use and the purposes for which we use them, refer to our cookie consent preference center. These preferences can be updated at any time and you can also deactivate tracking in making a new choice by modifying your choice there.

Most internet browsers are configured to automatically accept cookies. These settings can be modified to selectively accept, block cookies, or alert you when cookies are being sent to your device. You may also refer to your browser’s documentation or visit www.allaboutcookies.org for ways to manage cookies. Opt-out: Visit our cookie page on the following link to prevent the collection of statistics:

Situations in which we transfer your data

We work with a number of service providers to implement and operate our website. We have selected these service providers carefully and have concluded a processor agreement with each service provider to protect your data. The service providers we use to implement and operate our website are:

  • Service provider for hosting services.

  • Service provider for coding services.

  • Service provider for sales and marketing services.

We will only transfer your data to other recipients if this is necessary to comply with a contract we have concluded with you, if we (or the other recipients) have a legitimate interest in the disclosure of your data, or if you have given us permission for this transfer. These recipients include other service providers and other companies within our group of companies. Data can also be transferred to other recipients if we are required to do so based on statutory provisions or an enforceable administrative or judicial ruling. Other recipients of your data are:

  • Shipping companies for the delivery/retrieval of products.

  • Providers of payment processing services.

  • Service providers in the field of debtor management.

  • Service providers in the field of customer reviews.

BlueMovement can contact you by email to invite you to review the services and/or products you have received from us. We use an external company, Trustpilot A/S (‘Trustpilot’) to collect your review. We will share your name, email address, and BlueMovement customer number with Trustpilot to this end, but only for the purpose set out above. If you want to learn more about how Trustpilot processes your data, you can check their privacy policy here.

Transfer to recipients outside the EEA

We also transfer personal data to recipients established outside the EEA in so-called third countries. In this case, we guarantee – before data are shared – that the recipient observes an adequate level of data security (for example, based on a decision in which a security level is declared adequate by the European Commission concerning the country in question or the acceptance of common contractual EU provisions between the European Union and the recipient), or if you have given permission for the disclosure of these data. We would be happy to provide you with an overview of the recipients in third countries and a copy of the specifically agreed provisions to ensure an adequate level of data security. You can use the contact details set out in the ‘Your contact for all questions about data security’ section to submit a request.

Your request to access personal data

As a customer, you can contact us through our website to invoke your right to information and access to your personal data. We will collect the information about you provided in the Customer Request Form by either yourself or a third party representing you for this purpose. This enables us to verify your identity and order the requested data in our databases to ensure we can provide an adequate response to your request. We have statutory permission for the processing of your data to carry out your request to access personal data (Article 6(1)(c) GDPR). We will store your request and our response for documentation purposes for a period of no more than 3 years following the response date.

Your rights

If you have any questions about your personal data, you can find an overview of your rights below.

Your right to information about your data

We will provide you with information about the data about you in our possession at your request.

Your right to modify and supplement your data

We will modify any incorrect data about you if you inform us about this. We will supplement incomplete data if you inform us about this, provided that these data are necessary for the intended purpose of the processing of your data.

Your right to remove your data

We will remove the data about you in our possession at your request. However, some data will only be removed after a specific retention period, for example, because we are required by law to keep the data or because we need the data to comply with our contractual obligations vis-à-vis you in some cases.

Your right to restriction of processing (‘blocking data’)

In certain situations determined by law, we will restrict the processing of your data at your request. The processing of your blocked data will only continue to a very limited extent.

The right to revoke your permission

You can revoke your granted permission for the later processing of your data at any time. This does not affect the legitimacy of the processing of your data until the moment on which the permission is revoked.

Your right to object to the processing of your data

You can object to the processing of your data in the future at any time if we process your data based on one of the statutory grounds listed in Article 6(1)(e) or (1)(f) GDPR. We will stop processing your data if you object, provided that there are no compelling statutory grounds for further processing. The processing of your data for direct marketing purposes is never a compelling statutory ground for us.

The right of data portability

At your request, we can provide you with certain information in a structured, common, and machine-readable format.

Your right to lodge a complaint

You can lodge a complaint with the Dutch Data Protection Authority concerning matters related to data protection.

Your contact for all questions about data protection

If you have complaints or questions about data protection or exercising your rights, you can contact our data protection officer:

BSH Huishoudapparaten B.V. Data Protection Officer Taurusavenue 36 2132 LS Hoofddorp Data-Protection-NL@bshg.com

Amendments to this Privacy Policy

This Privacy Policy reflects the manner in which data are currently being processed on our website. This Privacy Policy will be amended if the way in which data are being processed changes. We will always publish the latest version of the Privacy Policy on our website to ensure you have insight into the data processing by BSH. ----- * Valid from: 18-06-2020 * * Version: DPI_1.2 *