The following definitions apply in these terms and conditions:

1. Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;

2. Withdrawal period: the period within which a consumer can make use of his right of withdrawal;

3. Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;

4. Day: calendar day;

5. Digital content: data that are produced and supplied in digital form;

6. Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;

7. Durable medium: every means - including emails - that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;

8. Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;

9. Trader: a natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and/or services to consumers from a distance;

10. Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;

11. Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to his order;

12. Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.

BSH Huishoudapparaten BV

Taurusavenue 36, 2132, LS Hoofddorp

Telephone number: 088-4244567 (available Monday-Saturday between 09:00-17:00)

Email address: info@bluemovement.com

Chamber of Commerce number: 33172709

VAT identification number: NL006653789B01

1.      These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between an trader and a consumer.

2.      Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.

3.      If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.

4.      In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.

3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.

2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.

3. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.

4. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.

5. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:

• a. the office address of the trader’s business location where the consumer can lodge complaints;

• b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;

• c. information on guarantees and existing after-sales service;

• d. the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;

• e. the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;

• f. if the consumer has a right of withdrawal, the model form for right of withdrawal.

6. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.

Upon delivery of products:

1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).

2. The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

• a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.

• b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;

• c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.

Upon delivery of services and digital content that is not supplied on a material medium:

3. A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).

4. The period stipulated in para. 3 commences on the day after the contract was concluded.

Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal:

5. If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article.

6. If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 14 days after the day on which the consumer received the information.

1. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.

2. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.

3. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.

1. A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.

2. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.

3. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.

4. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.

5. The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods.

6. If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely.

7. The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if:

• a. the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for right of withdrawal, or:

• b. the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal.

8. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if:

• a. prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal;

• b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or

• c. the trader neglected to confirm this statement made by the consumer.

9. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.

1.      If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.

2.      The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.

3.      For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.

4.      If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.

The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:

1. Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;

2. Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;

3. Service contracts, after full completion of the service, but only if:

• a. implementation started with the explicit prior agreement of the consumer; and

• b. the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;

4. Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;

5. Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;

6. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;

7. Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;

8. Products subject to rapid decay or with a limited shelf-life;

9. Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;

10. Products that, due to their nature, have been irretrievably mixed with other products;

11. Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;

12. Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;

13. Newspapers, journals or magazines, excluding subscriptions to these;

14. The delivery of digital content other than on a material medium, but only if:

• a. the delivery commenced with the consumer’s explicit prior agreement, and

• b. the consumer declared that this implied his having lost his right of withdrawal.

1. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.

2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.

3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.

4. Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:

• a. they are the result of statutory regulations or stipulations; or

• b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

5. Prices stated in offers of products or services include VAT.

1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.

2. An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfil his part in the contract.

3. An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

2. The place of delivery is deemed to be the address that the consumer makes known to the company.

3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.

4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.

5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

Termination:

1. The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.

2. The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.

3. With respect to contracts as described in the first two paragraphs, the consumer can:

• terminate them at all times and not be limited to termination at a specific time or during a specific period;

• terminate them in the same way as that in which they were concluded;

• always terminate them subject to the same period of notice as that stipulated for the trader.

Prolongation:

4. A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.

5. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.

6. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.

7. A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.

Duration:

8. If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.

1. As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.

2. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.

3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.

4. If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.

1.      The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.

2.      A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.

3.      A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.

4.      A complaint about a product, a service or the trader’s service can also be submitted via a complaints form on the consumer’s page of the website of Thuiswinkel.org, www.thuiswinkel.org. The complaint is then sent both to the trader concerned and Thuiswinkel.org.

5.      The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint  becomes a dispute that is subject to the disputes settlement scheme.

1.      Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.

2.      Disputes between a consumer and an trader over the conclusion or exercising of contracts relating to products and services to be supplied by this trader can be put before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), by either the consumer or the trader, with due observance of that which is stipulated below.

3.      The Disputes Committee will only deal with a dispute if the consumer first put his complaint, without delay, to the trader.

4.      If the complaint does not lead to a solution, the dispute should be submitted to the Disputes Committee no later than 12 months after the consumer submitted the complaint to the trader.

5.      If a consumer wants to put a dispute before the Disputes Committee, the trader is bound by that choice. Preferably, the consumer notifies the trader first.

6.      If a  trader wishes to put a dispute before the Disputes Committee, then the consumer will indicate, in response to a written request made by the trader, whether he is in contract, or prefers the dispute to be dealt with by the competent law-court. If the consumer does not indicate his choice to the trader within a period of five weeks, then the trader has a right to put the dispute before the competent law-court.

7.      Rulings of the Disputes Committee are subject to the conditions as stipulated in the regulations of the Disputes Committee. Decisions of the Disputes Committee take the form of binding advice.

8.      The Disputes Committee will not deal with a dispute – or will terminate their intervention – if the trader has been granted a suspension of payments, gone bankrupt or has actually terminated business activities before the committee dealt with the dispute during a session and rendered a final ruling.

9. If, alongside the Thuiswinkel Disputes Committee, there is another competent disputes committee that is recognized or one that is affiliated with the Disputes Committee Foundation for Consumer Affairs (SGC) or the Complaints Institute Financial Services (Kifid), the Thuiswinkel Disputes Committee shall preferably have jurisdiction for disputes that relate principally to the sales method or to providing services long-distance. For all other disputes, this this will be the other disputes committee that is recognized by the SGC or affiliated with the Kifid.

1. Thuiswinkel.org guarantees the fulfilment of obligations of her members in relation to binding advices imposed on them by the Thuiswinkel Disputes Committee, unless the member decides to put the binding advice before a law-court for verification within two months after de date of that advice. In case of law-court verification the suspension of the guarantee will end and the guarantee will come into effect again upon the court ruling becoming final and conclusive, whereby the court has declared that the binding advice has binding effect. Up to a maximum sum of €10,000 per binding advice Thuiswinkel.org will pay this sum to the consumer. In case of sums higher than €10,000 per binding advice, the sum of €10,000 will be paid. In as far as the sum is higher than €10,000, Thuiswinkel.org has the obligation to take reasonable adequate efforts to pursue the member to fulfil the binding advice.

2. Application of this guarantee requires the consumer to submit a written appeal to Thuiswinkel.org and to transfer his claim on the trader to Thuiswinkel.org. In as far as the claim on the trader exceeds the sum of €10,000, the consumer will be offered the possibility to transfer his claim on the trader above the sum of €10,000 to Thuiswinkel.org, where after this organization will pursue payment of the claim in court on her own title and costs.

Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.

1. Amendments to these terms and conditions will only come into effect after they have been published in the appropriate way, on the understanding that where amendments apply during the validity of an offer, the stipulation that is most favorable to the consumer will prevail.

Thuiswinkel.org

P.O. Box 7001, 6710 CB EDE, the Netherlands.

Rights can only be derived on the basis of the Dutch version of these general terms and conditions.

Valid from: 12-05-2025.

1. The definitions in these Additional Terms and Conditions have the same meaning as the definitions in the "General Terms and Conditions Thuiswinkel", unless otherwise indicated.

2. In these Additional Terms and Conditions, the following terms shall have the following meanings:

a) Amount Due: the amount owed by the Consumer for the purchase of a Household Appliance (excluding Installation Costs);

b) Additional Terms and Conditions: these terms and conditions;

c) Product: the "All-in+ by Bosch" product, being a complete package consisting of a Household Appliance, plus the associated delivery, installation, extended warranty, discounts on Bosch accessories and cleaning products, and buyback and trade-in options;

d) General Terms and Conditions Thuiswinkel: the current general terms and conditions established by the Dutch Thuiswinkel Organization;

e) Ground Floor: the floor level with the sidewalk/street, which the logistics service provider can thus reach with a hand truck, without using stairs. For example, a floor reached by a landing staircase is not a ‘ground floor’;

f) B-Choice Appliances: new BSH household appliances that may contain minor damage. These appliances are unused, inspected, and in good technical order;

g) BSH: BSH Household Appliances B.V., located at Taurusavenue 36, 2132 LS Hoofddorp, the Netherlands, manufacturer and seller of, among other things, household appliances;

h) Closed User Group: a closed community of consumers with access to specific benefits, such as a group of members of employee shops or affiliate programs;

i) Payment in Installments: the payment by the Consumer to SprayPay of the Amount Due, in accordance with the Credit Agreement;

j) Large Household Appliances: large household appliances such as washing machines, dryers, dishwashers, refrigerators, fridge-freezers, ovens, hobs, microwaves, extractor hoods, and the like;

k) Household Appliances: Large Household Appliances and Small Household Appliances;

l) Installation costs: the costs for installation of Household Appliances by BSH at the location agreed upon with the Consumer. This is a service provided to the Consumer by BSH;

m) Small Household Appliance: small household appliances such as toasters, coffee makers, food processors, kettles, vacuum cleaners, hand blenders, and the like;

n) Purchase Agreement: the purchase agreement concluded between the Consumer and BSH regarding a Household Appliance, regarding the Product;

o) Credit Agreement: the credit agreement – including the associated (general) terms and conditions (including the General Terms and Conditions for Consumer Credit SprayPay) – which, if the Consumer chooses to pay in installments, will be concluded between SprayPay as the lender and the Consumer as the borrower;

p) Marketplace: an online platform where sellers offer their products for sale and where buyers can purchase the offerings. A marketplace is (often) facilitated by a third party;

q) SprayPay: the trade name of Webfin Leningen B.V., located at Markt 15, 3621 AB Breukelen;

r) Amount Due: the purchase price of the Appliance(s), and the Installation Costs (based on a Purchase Agreement);

s) Website or Webshop: the BSH website(s) or webshop(s) on which these additional terms and conditions are published by BSH and apply. This is: www.all-in-plus.com.

1. The General Terms and Conditions and these Additional Terms and Conditions apply to Purchase Agreements.

2. If the Consumer has opted for Payment in Instalments, the Thuiswinkel General Terms and Conditions apply insofar as they are consistent with the principle of Payment by Instalments. The terms will differ, particularly with regard to refunds upon cancellation of the purchase during the reflection period (due to the services provided by SprayPay). These terms are included in these Additional Terms and Conditions and in the Credit Agreement.

1. In addition to Article 15, paragraph 2, of the Thuiswinkel General Terms and Conditions, the Consumer may choose to pay the Amount Due in one installment (see paragraph 2 below) or in installments (see paragraph 3 below).

2. Payment in one installment: the Consumer may choose to pay the Amount Due in one installment during the ordering process, at the time the Purchase Agreement is concluded.

3. Payment in installments: During the ordering process, the Consumer can choose to pay the Amount Due in installments. The following applies:

a) If the Consumer chooses to pay in installments, the Consumer enters into a Credit Agreement (including the associated terms and conditions) with SprayPay. Visit the SprayPay website for the most recent version of their terms and conditions;

b) Paying in installments through SprayPay may incur additional costs for the Consumer;

c) If the Consumer chooses to pay in installments, SprayPay will (or may) perform a fraud check. Furthermore, the credit obtained will be registered with the Credit Registration Office in Tiel (BKR);

d) SprayPay may request payment from the Consumer prior to providing the credit to ensure the Consumer is able to make payments.

1. Major Appliances will be delivered to the delivery address specified by the Consumer during the ordering process. The delivery address must be located in the Netherlands.

2. After concluding the Agreement, BSH (or its logistics partner) will contact the Consumer to schedule an appointment for the delivery and installation of the Major Appliance.

3. Major Appliances are delivered up to and including the fourth floor. At BSH's discretion, BSH may move the Major Appliance to another floor if an elevator is available from the ground floor.

4. The Consumer must ensure that the room where the Major Appliance is delivered is clean and easily accessible.

5. If the provisions of sections 1-4 of this article are met, BSH will unpack the Major Appliances, install them, test their functionality, and take back the packaging material.

6. If and insofar as:

• large equipment is required for the delivery of the Major Household Appliance (e.g., a moving lift or crane);

• the Major Household Appliance must be delivered to a floor higher than the fourth floor without an elevator; and/or

• there are other circumstances that affect delivery, which the Consumer should reasonably be aware of;

then the Consumer is obligated to inform BSH of this in a timely manner. In such a case, the additional costs for returning the appliance may be borne by the Consumer. If BSH cannot deliver the Major Household Appliance because the Consumer has not informed them of such special circumstances in a timely manner, BSH is authorized to charge costs for this (all costs in this section are collectively referred to as the "Additional Delivery Costs").

7. Only freestanding appliances without a gas or Perilex connection are connected to the existing standard sockets and pipes.

8. BSH will never modify kitchen layouts (for example, a hob will only be installed in the existing recess) or extend electricity cables or pipes to connect the Major Household Appliances.

9. Upon delivery of a Major Household Appliance, BSH may, if the Consumer so requests, take back a comparable discarded appliance. "Comparable" means an equivalent type of appliance that has the same function as the new appliance delivered. However, BSH may refuse to accept the discarded appliance if it is contaminated, still filled, contains water, has not been disconnected, or does not meet the requirements stated in this article. BSH will only accept the discarded (old) appliance if it is present at the address of the delivered (new) Household Appliance and the return has been requested during the checkout process.

10. In the event of cancellation or rescheduling of the installation appointment within 24 hours prior to the agreed delivery time (by the Consumer), BSH is authorized to charge the Consumer a fee ("Late Cancellation Fee"). This fee covers the reasonable costs incurred by BSH for the unsuccessful delivery.

11. Additional information regarding the delivery and installation method is provided on the Website.

1. Small Household Appliances will be delivered to the delivery address specified by the Consumer by a logistics service provider selected by BSH. The delivery address must be in the Netherlands.

2. The Consumer can send the discarded, comparable Small Household Appliance to BSH free of charge (at the address indicated on the Website). "Comparable" means an equivalent type of appliance that has the same function as the delivered appliance. Furthermore, the Consumer can return the old appliance to, for example, a local recycling center.

3. Additional information about the delivery method is stated on the Website.

1. The Consumer may terminate a Purchase Agreement during the 14-day reflection period after the conclusion of the Purchase Agreement without giving reasons (see also Article 6, paragraph 1, of the Thuiswinkel General Terms and Conditions).

2. If the Consumer wishes to terminate the Purchase Agreement during the reflection period, they must notify BSH of this. Notification can be made in the following ways:

a) for a Small Household Appliance: by returning the Appliance to BSH, accompanied by a declaration that they wish to terminate the Purchase Agreement. This declaration can be made using the Model Withdrawal Form (see the website or Appendix I to the Thuiswinkel General Terms and Conditions) or in another written manner chosen by the Consumer. The Appliance must be received by BSH within the 14-day reflection period; or

b) for a Major Household Appliance or a Small Household Appliance, by notifying BSH of the cancellation in writing within the 14-day reflection period, without returning the Appliance, by using:

• the online return form or the online return portal (if BSH has replaced the return form with the return portal), as available on the Website;

• the Model Withdrawal Form (see the Website or Appendix I); or

• another written method chosen by the Consumer.

The following applies:

• For a Major Household Appliance: The Consumer must schedule a collection of the appliance by BSH as soon as possible. The collection appointment must take place within 14 days of notification of the cancellation;

• For a Small Household Appliance: The Consumer must return the appliance to BSH. The Consumer must send the appliance to BSH as soon as possible and no later than 14 days after notification of the cancellation;

3. In all cases of cancellation and return, the Consumer must include a copy of the proof of purchase with the Appliance (for example, in the packaging).

4. The Consumer must properly package the Appliance. For Small Appliances, the Consumer must request proof of shipment from the logistics provider and inquire about insurance options. BSH is not responsible for damage to or loss of the Appliance during return transport.

Provisions for payment in one installment:

1. If the Purchase Agreement is terminated during the reflection period, the Consumer will not be responsible for the installation costs if BSH has already installed the Household Appliance.

2. The Consumer is liable for any depreciation of Household Appliances resulting from use of the Household Appliances during the reflection period that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Appliance. BSH may apply a full depreciation in the event of a return if, among other things, the Household Appliance has been connected and/or turned on.

3. BSH may charge costs for the uninstallation and return of Household Appliances ("Return Costs"). The Consumer pays €39,00 for returning a Large Household Appliance. When returning a Small Household Appliance, the Consumer is responsible for the costs incurred for shipping via the logistics service provider (according to Article 6, paragraph 4).

4. BSH will refund the Purchase Price of the Household Appliance (including any transaction fees charged to the Consumer upon purchase), minus:

• any depreciation (see Article 7, paragraph 2);

• any Return Costs (see Article 7, paragraph 3);

• any Additional Delivery Costs (see Article 4, paragraph 6); and

• any Late Cancellation Fee (see Article 4, paragraph 10);

to the Consumer ("Consumer Claim").

5. In addition to Article 9, paragraph 2, of the General Terms and Conditions Thuiswinkel:

a) If BSH collects a Household Appliance from the Consumer's home: BSH will return the Consumer Claim to the Consumer as soon as possible and no later than 14 days following the day on which the Consumer notified BSH of the cancellation. However, BSH may postpone the refund if the Household Appliance has not yet been collected from the Consumer;

b) If the Consumer returns a Household Appliance to BSH: BSH will return the Consumer Claim to the Consumer as soon as possible and no later than 14 days following the day on which the Consumer notified BSH of the cancellation. However, BSH may postpone the refund if the Household Appliance, or proof that the Household Appliance has been returned, has not yet been received by BSH.

6. BSH will transfer the Consumer Claim to the Consumer via the payment method chosen by the Consumer at the time of purchase (for example, a refund to the same bank account used by the Consumer to pay for the Household Appliance).

7. BSH's contact details for returning products, as well as additional information about registration and refund procedures, can be found on the Website.

Provisions for Payments in Installments:

8. If the Credit Agreement is terminated during the reflection period, the Purchase Agreement will be terminated. However, this does not apply if the Consumer subsequently pays the Amount Due (plus any other costs, see paragraph 9) to SprayPay within a reasonable time. Article 14, paragraph 2, applies accordingly.

9. The amounts the Consumer must pay to BSH will be collected by SprayPay. For Payments in Installments, this means that (if applicable) the following costs will be collected by SprayPay from the Consumer, regardless of whether the Purchase Agreement and/or Credit Agreement has been terminated:

• Depreciation (see Article 7, paragraph 2);

• Return Costs (see Article 7, paragraph 3);

• Additional Delivery Costs (see Article 4, paragraph 6); and

• Late Cancellation Fee (see Article 4, paragraph 10);

This collection will take place based on the terms and conditions set out in the Credit Agreement (for example, by direct debit).

10. BSH's contact details for registering and returning Household Appliances are listed on the Website.

1. If the delivered Appliance does not conform to the agreement, the Consumer must notify BSH as soon as possible, and no later than two months after discovery. If the delivered Appliance is damaged, BSH recommends that the Consumer take photos of the outer and inner packaging, as well as the Appliance itself, and send them to BSH. The Consumer can carefully remove the Appliance from the packaging and inspect it. BSH recommends that the Consumer keep the packaging in case they suspect the damage occurred during shipping.

1. Consumers may also order B-choice or second-choice appliances, if available.

2. B-choice or second-choice appliances are household appliances that have not been used, but are, for example, no longer in their original packaging, have been opened, or have minor (aesthetic) damage. The sale of B-choice or second-choice appliances is also subject to these Additional Terms and Conditions.

3. The availability of B-choice or second-choice appliances is (very) limited. BSH will only process the sale of B-choice or second-choice appliances while supplies last.

4. Consumers accept that B-choice or second-choice appliances may be slightly damaged.

1. The Consumer is entitled to the statutory guarantee. This means that a product possesses the properties that the Consumer could reasonably expect at the time of purchase, and for as long as they could reasonably expect this.

2. In addition to the statutory guarantee, BSH offers a commercial guarantee as part of the Product. For more information about this guarantee, please see the Website.

1. Home appliances may offer the option to connect to the BSH Home Connect solution. This solution enables the use of additional "smart" features, i.e., additional functions that can be digitally supported by BSH or one of its group companies. To connect to the Home Connect solution, the user must register and accept additional terms and conditions. These additional terms and conditions, along with the respective privacy information, are available at the following location: https://www.home-connect.com/nl/nl/app/legal.

BSH offers a buyback and trade-in option as part of the Product. The Consumer may request BSH to make an offer for:

• Buyback, in which BSH will take back the Appliance for the amount proposed by BSH; or

• Trade-in, in which BSH will take back the Appliance in exchange for a discount determined by BSH on a new Appliance.

BSH is not obligated to make an offer for buyback or trade-in.

As part of the Product, the Consumer receives a discount on Bosch accessories and cleaning products. The Consumer receives a discount code that can be used in the Bosch Home Appliances webshop. This code may only be redeemed by the Consumer who purchased the Product.

1. If the Credit Agreement between the Consumer and SprayPay is dissolved, annulled, or otherwise terminated, this will have the consequences as stated in the Credit Agreement.

2. Furthermore, if the Credit Agreement between the Consumer and SprayPay is dissolved, annulled, or otherwise terminated, the Purchase Agreement will automatically terminate, unless the Consumer decides to pay the Amount Due (and any costs as referred to in Article 7, paragraph 4) for the relevant Home Appliance in one installment.

1. BSH may unilaterally amend these Additional Terms.

2. Amended Additional Terms and Conditions will take effect upon publication on the Website in the appropriate manner.

3. If any provision of the Thuiswinkel General Terms and Conditions or the Additional Terms and Conditions of Delivery is found to be void, invalid, unenforceable, or illegal, the remaining provisions will remain in full force and effect.

Valid from: 9-12-2025.